Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2009-001

Bus terminal video surveillance is challenged by company employee

PIPEDA Report of Findings: Bus terminal video surveillance is challenged by company employee

Date of findings:
PIPEDA Case Summary #2009-007

Mother and daughter were videotaped during covert surveillance of another individual

PIPEDA Report of Findings: Mother and daughter were videotaped during covert surveillance of another individual

Date of findings:
PIPEDA Case Summary #2007-388

Personal relationship between two employees triggers covert video surveillance by employer and raises consent issues

PIPEDA Case Summary: Personal relationship between two employees triggers covert video surveillance by employer and raises consent issues

Date of findings:
PIPEDA Case Summary #2008-392

Individual objects to being photographed by private investigation firm

PIPEDA Report of Findings: Individual objects to being photographed by private investigation firm

Date of findings:
PIPEDA Case Summary #2007-384

Telecommunications company agrees to seek consent to the recording of outgoing marketing calls

PIPEDA Case Summary: Telecommunications company agrees to seek consent to the recording of outgoing marketing calls

Date of findings:
PIPEDA Case Summary #2007-387

Television station improperly recorded employee telephone conversation

PIPEDA Case Summary: Television station improperly recorded employee telephone conversation

Date of findings:
PIPEDA Case Summary #2007-376

Condo security company did not misuse security camera system, but improved personal information safeguards

PIPEDA Case Summary: Condo security company did not misuse security camera system, but improved personal information safeguards

Date of findings:
PIPEDA Case Summary #2007-379

Condition of washrooms prompts management to monitor facilities

PIPEDA Case Summary: Condition of washrooms prompts management to monitor facilities

Date of findings:
PIPEDA Case Summary #2006-351

Use of personal information collected by Global Positioning System considered

PIPEDA Case Summary: Use of personal information collected by Global Positioning System considered

Date of findings:
PIPEDA Case Summary #2005-311

A woman's activities recorded and videotaped by a private investigator hired by an insurance company

PIPEDA Case Summary: A woman’s activities recorded and videotaped by a private investigator hired by an insurance company

Date of findings:

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