Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Report of Findings: Bus terminal video surveillance is challenged by company employee
PIPEDA Report of Findings: Mother and daughter were videotaped during covert surveillance of another individual
Personal relationship between two employees triggers covert video surveillance by employer and raises consent issues
PIPEDA Case Summary: Personal relationship between two employees triggers covert video surveillance by employer and raises consent issues
PIPEDA Report of Findings: Individual objects to being photographed by private investigation firm
PIPEDA Case Summary: Telecommunications company agrees to seek consent to the recording of outgoing marketing calls
PIPEDA Case Summary: Television station improperly recorded employee telephone conversation
Condo security company did not misuse security camera system, but improved personal information safeguards
PIPEDA Case Summary: Condo security company did not misuse security camera system, but improved personal information safeguards
PIPEDA Case Summary: Condition of washrooms prompts management to monitor facilities
PIPEDA Case Summary: Use of personal information collected by Global Positioning System considered
A woman's activities recorded and videotaped by a private investigator hired by an insurance company
PIPEDA Case Summary: A woman’s activities recorded and videotaped by a private investigator hired by an insurance company
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