Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

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PIPEDA Report of Findings #2012-001

Social networking site for youth, Nexopia, breached Canadian privacy law

PIPEDA Report of Findings: Social networking site for youth, Nexopia, breached Canadian privacy law

...Social networking site for youth, Nexopia, breached Canadian privacy law Commissioner’s Findings - PIPEDA Report of Findings #2012-001: Social networking site for youth, Nexopia, breached Canadian privacy law Social networking site for youth, Nexopia, breached Canadian privacy law PIPEDA Report...

Date of findings:
PIPEDA Report of Findings #2014-005

Investigation into pardon services company finds no evidence of alleged disclosure of youth criminal record, but reveals lack of privacy policy

...Investigation into pardon services company finds no evidence of alleged disclosure of youth... #2014-005: Investigation into pardon services company finds no evidence of alleged disclosure of youth... finds no evidence of alleged disclosure of youth criminal record, but reveals lack of privacy policy...

Date of findings:
PIPEDA Case Summary #2003-132

Bank accused of inappropriately demanding SIN to open child's account

PIPEDA Case Summary: Bank accused of inappropriately demanding SIN to open child's account

...Bank accused of inappropriately demanding SIN to open child's account PIPEDA Case Summary #2003-132: Bank accused of inappropriately demanding SIN to open child's account Bank accused of inappropriately demanding SIN to open child's account PIPEDA Case Summary #2003-132 PIPEDA Case Summary...

Date of findings:
Settled case summary #21

Loyalty program inadvertently markets to child members (July 24, 2006)

...Loyalty program inadvertently markets to child members Settled Case summary #21: Loyalty program inadvertently markets to child members (July 24, 2006) Loyalty program inadvertently markets to child... An individual complained that a loyalty program in which his children were members had given the children’s...

Date of findings:
PIPEDA Report of Findings #2013-010

In response to a case of a teen who was a victim of online impersonation, Facebook agrees to help non-users, on a case-by-case basis, reinstate their on-line reputation

PIPEDA Report of Findings: Facebook agrees to help non-users, on a case-by-case basis, reinstate their on-line reputation

...the importance of educating youth and parents about the potential misuses of Internet technology... presence. This case reiterates the importance of educating youth and parents about the misuses... with the reputational harm to her young daughter who was the victim of impersonation on Facebook...

Date of findings:
PIPEDA Report of Findings #2011-008

Daycare Centre Modified Webcam Monitoring to Increase Privacy Protection

PIPEDA Report of Findings: Daycare Centre Modified Webcam Monitoring to Increase Privacy Protection

...with the Ministry of Children and Youth Services in Ontario revealed that of the 4,784 licensed child care... of very young children. Examples of important contractual safeguards in this context can include... as users of the webcam service. The younger the student, the greater the participation by the parents. 8...

Date of findings:
PIPEDA Report of Findings #2009-008

Report of Findings: CIPPIC v. Facebook Inc.

PIPEDA Report of Findings: Complaint Filed by the Canadian Internet Policy and Public Interest Clinic (CIPPIC) against Facebook Inc. under PIPEDA.

..., the task force identifies, evaluates, and proposes solutions for online risks for children and youth. 27... SNSs safer for European youth. In conjunction with the agreement, the European Commission issued... identifiable information from children under 13 without verifiable parental consent. In requesting specific...

Date of findings:
PIPEDA Report of Findings #2014-011

Investigation into the personal information handling practices of Ganz Inc

Investigation into the personal information handling practices of Ganz Inc

...is aimed at children under 13, a younger demographic group than the one at issue in PIPEDA Report... at children between the ages of 6 and 13 years of ageFootnote 1. Children can open a free account... of children through its user registration process for the Website, without fully explaining...

Date of findings:
PIPEDA Report of Findings #2018-001

Connected toy manufacturer improves safeguards to adequately protect children’s information

PIPEDA Report of Findings: Connected toy manufacturer improves safeguards to adequately protect children’s information

...for children); and (iii) Kid Connect (an app that allows children and parents to exchange voice... of over 316,000 Canadian children (e.g., name, gender, DOB, profile pictures, voice recordings and logs... parents associated with those children (e.g., name, email, IP and mailing address). The affected...

Date of findings:
PIPEDA Report of Findings #2012-007

Summer camp's background check of new camper required consent

PIPEDA Report of Findings: Summer camp's background check of new camper required consent

...of Findings #2012-007 The complainant attempted to enrol her child in a summer camp. She submitted... with our Office, alleging that the prospective camp's director had collected her child's personal information from a camp her child had previously attended without her consent in order to make a decision...

Date of findings:

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