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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

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PIPEDA Report of Findings #2016-003

Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)

PIPEDA Report of Findings: Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)

...to be an address devoted to assisting students and faculty at a university report unwanted spam e-mails...

Date of findings:
PIPEDA Report of Findings #2016-002

Property management company agrees to scrap "bad tenant list"

PIPEDA Report of Findings: Property management company agrees to scrap "bad tenant list"

...of Investigation Complainant The complainant is a single parent who has a child with disabilities. She was attempting to find a new rental accommodation that was fully accessible to her child...

Date of findings:
PIPEDA Report of Findings #2010-008

When using video surveillance, security needs must respect privacy requirements

PIPEDA Report of Findings: When using video surveillance, security needs must respect privacy requirements

...were waiting in the building lobby and the two younger nieces began to touch a decorative water...

Date of findings:
Incident Summary #9

Online contest database hacked

..., number of children, email address and contest password (but no financial information). The information...

Date of findings:
PIPEDA Report of Findings #2015-002

Website that generates revenue by republishing Canadian court decisions and allowing them to be indexed by search engines contravened PIPEDA

PIPEDA Report of Findings: Website that generates revenue by republishing Canadian court decisions and allowing them to be indexed by search engines contravened PIPEDA

..., and information about children) and the fact that these decisions were being prominently featured...

Date of findings:
PIPEDA Case Summary #2014-014

Organization required to mask detailed personal-leave information available to other employees

..., a death in the family, birth of a child and parental leave. In our view, by having this information...

Date of findings:
PIPEDA Report of Findings #2015-001

Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

PIPEDA Report of Findings: Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

...ads based on sensitive interest categories, like those relating to health or children, Bell...

Date of findings:
PIPEDA Report of Findings #2014-011

Investigation into the personal information handling practices of Ganz Inc

Investigation into the personal information handling practices of Ganz Inc

...is aimed at children under 13, a younger demographic group than the one at issue in PIPEDA Report... at children between the ages of 6 and 13 years of ageFootnote 1. Children can open a free account... of children through its user registration process for the Website, without fully explaining...

Date of findings:
PIPEDA Report of Findings #2014-005

Investigation into pardon services company finds no evidence of alleged disclosure of youth criminal record, but reveals lack of privacy policy

...Investigation into pardon services company finds no evidence of alleged disclosure of youth... #2014-005: Investigation into pardon services company finds no evidence of alleged disclosure of youth... finds no evidence of alleged disclosure of youth criminal record, but reveals lack of privacy policy...

Date of findings:
PIPEDA Report of Findings # 2013-016

Rent-to-own business uses spyware to covertly collect large amounts of sensitive personal information for recovery of missing laptops

...that included pictures of children, as well as posted messages and other Internet content. The data..., with some concern to us, that Detective Mode is fully capable of capturing an image of a child... (i.e. including pictures of users and users’ children, friends and other family, as well as posted...

Date of findings:

Showing items 11 through 20 of 53.

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