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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

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PIPEDA Report of Findings #2008-389

Law School Admission Council Investigation

PIPEDA Report of Findings: Law School Admission Council Investigation

...students provide a finger/thumb print in order to be able to take the Law School Admission Test (LSAT..., as do the proctors, there is no signed agreement between LSAC and the proctors. 7. A student... centre). If students in Canada are paying by cheque or money order, they must pay in Canadian funds...

Date of findings:
PIPEDA Executive Summary #2008-389

Law School Admission Council Investigation

Executive Summary - Law School Admission Council Investigation

...#2008-389 May 29, 2008 Report of Findings A complainant objected to the requirement that students... presence in LSAC’s governance structure; students in Canada may pay their registration in Canadian funds... requirement. At the time of registration, the student is given an admission ticket to bring to...

Date of findings:
PIPEDA Case Summary #2007-379

Condition of washrooms prompts management to monitor facilities

PIPEDA Case Summary: Condition of washrooms prompts management to monitor facilities

..., their children, and many job applicants. Due to the sensitivity of the complaint and the fact... to be a child (children did frequent the work environment), not an employee. The Assistant...

Date of findings:
Settled case summary #28

DVD-rental store revises membership application process (December 14, 2006)

...a military card; student card; gym membership card; and, if the customer volunteers it, a health card...

Date of findings:
Settled case summary #21

Loyalty program inadvertently markets to child members (July 24, 2006)

...Loyalty program inadvertently markets to child members Settled Case summary #21: Loyalty program inadvertently markets to child members (July 24, 2006) Loyalty program inadvertently markets to child... An individual complained that a loyalty program in which his children were members had given the children’s...

Date of findings:
PIPEDA Case Summary #2006-345

Private school not covered by PIPEDA

PIPEDA Case Summary: Private school not covered by PIPEDA

...from a private school to enable his children to attend the institution.  He complained to our Office... for his children, and believed that some individuals who were not on the committee had been informed...

Date of findings:
Settled case summary #19

SIN not required when signing apartment lease (February 3, 2006)

..., 2006) Settled case summary #19 Settled case summary #19 Complaint A student complained... as a result of his complaint, the student and the Office considered the matter to be settled....

Date of findings:
PIPEDA Case Summary #2006-324

Consumer complains about requirement to provide identification in order to obtain credit report

PIPEDA Case Summary: Consumer complains about requirement to provide identification in order to obtain credit report

...has an instalment loan, such as a student, auto, jewellery, or furniture loan).  In addition...

Date of findings:
PIPEDA Case Summary #2005-309

Daycare denied parent access to his personal information

PIPEDA Case Summary: Daycare denied parent access to his personal information

...alleged that the daycare his child attended had denied his request for access to his personal information. Summary of Investigation The parents of a child in daycare separated and problems regarding the child’s custody and her placement at the daycare ensued. One parent wanted the child to remain...

Date of findings:
PIPEDA Case Summary #2005-304

Movie theatre chain strengthens personal information handling practices

PIPEDA Case Summary: Movie theatre chain strengthens personal information handling practices

...that the company employs relatively young people and that staff turnover is high. Nevertheless, the Assistant...

Date of findings:

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