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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

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PIPEDA Case Summary #2002-106

Pilot required to consent to open-ended collection and disclosure of personal information

PIPEDA Case Summary: Pilot required to consent to open-ended collection and disclosure of personal information

...has instructed all U.S. flight simulator companies to have non-U.S. students sign the "Authorization...

Date of findings:
PIPEDA Case Summary #2002-86

Bank failed to inform customer of taped telephone call

PIPEDA Case Summary: Bank failed to inform customer of taped telephone call

...of his child's application for a loan. The complainant alleged that the bank only informed him at the end...

Date of findings:
PIPEDA Case Summary #2002-28

Bank sends customers' pay stubs to wrong party

PIPEDA Case Summary #2002-28: Bank sends customers' pay stubs to wrong party

...for debt reduction under the Canada Student Loan Program. A few weeks later they got a call... and, as a goodwill gesture to the complainants', waived the husband's student loan payment for one month...

Date of findings:

Showing items 51 through 53 of 53.

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