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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

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PIPEDA Report of Findings #2012-007

Summer camp's background check of new camper required consent

PIPEDA Report of Findings: Summer camp's background check of new camper required consent

...of Findings #2012-007 The complainant attempted to enrol her child in a summer camp. She submitted... with our Office, alleging that the prospective camp's director had collected her child's personal information from a camp her child had previously attended without her consent in order to make a decision...

Date of findings:
PIPEDA Report of Findings #2008-389

Law School Admission Council Investigation

PIPEDA Report of Findings: Law School Admission Council Investigation

...students provide a finger/thumb print in order to be able to take the Law School Admission Test (LSAT..., as do the proctors, there is no signed agreement between LSAC and the proctors. 7. A student... centre). If students in Canada are paying by cheque or money order, they must pay in Canadian funds...

Date of findings:
PIPEDA Report of Findings # 2013-012

Adult daughter required to submit insurance claims through her father and consent to disclose personal information to her father upon claiming benefits from his private health insurance plan

...# 2013-012 Issues: A young adult woman, who was a student, was listed as a dependent on her father’s... such as the health care of young adults). Our Office therefore seeks to encourage, and participate in, dialogue... is a student at a post-secondary educational institution. In her original complaint to the respondent...

Date of findings:
PIPEDA Report of Findings # 2012-008

Summer camp provided background-check information about former camper without consent

PIPEDA Report of Findings: Summer camp provided background-check information about former camper without consent

...The complainant attempted to enrol her child in a summer camp. She submitted her online application and spoke with the prospective camp’s director, who did not accept her child right away... her child had previously attended had disclosed her child’s personal information to the prospective camp...

Date of findings:
PIPEDA Executive Summary #2008-389

Law School Admission Council Investigation

Executive Summary - Law School Admission Council Investigation

...#2008-389 May 29, 2008 Report of Findings A complainant objected to the requirement that students... presence in LSAC’s governance structure; students in Canada may pay their registration in Canadian funds... requirement. At the time of registration, the student is given an admission ticket to bring to...

Date of findings:
PIPEDA Report of Findings # 2013-016

Rent-to-own business uses spyware to covertly collect large amounts of sensitive personal information for recovery of missing laptops

...that included pictures of children, as well as posted messages and other Internet content. The data..., with some concern to us, that Detective Mode is fully capable of capturing an image of a child... (i.e. including pictures of users and users’ children, friends and other family, as well as posted...

Date of findings:
PIPEDA Case Summary #2003-190

Bank opens former employee's mail

PIPEDA Case Summary: Bank opens former employee's mail

...for a course, it is customary for the students to give their employer's address. The evidence showed that the complainant.... All correspondence from the organization that gave the course is addressed to the student and marked "personal and confidential." However, the organization noted that when a student registers...

Date of findings:
Settled case summary #19

SIN not required when signing apartment lease (February 3, 2006)

..., 2006) Settled case summary #19 Settled case summary #19 Complaint A student complained... as a result of his complaint, the student and the Office considered the matter to be settled....

Date of findings:
PIPEDA Case Summary #2005-309

Daycare denied parent access to his personal information

PIPEDA Case Summary: Daycare denied parent access to his personal information

...alleged that the daycare his child attended had denied his request for access to his personal information. Summary of Investigation The parents of a child in daycare separated and problems regarding the child’s custody and her placement at the daycare ensued. One parent wanted the child to remain...

Date of findings:
PIPEDA Case Summary #2010-007

Test administrator revises measures aimed at preventing exam fraud

PIPEDA Report of Findings: Test administrator revises measures aimed at preventing exam fraud

...to the requirement that students enrolled at Canadian universities be fingerprinted in order... fingerprints from students in Canada. The company agreed to do so, but stated... in 2006, in response to concerns about fingerprinting expressed by students, data-protection...

Date of findings:

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