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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

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PIPEDA Case Summary #2003-150

Credit agency accused of improper disclosure of personal information

PIPEDA Case Summary: Credit agency accused of improper disclosure of personal information

..., such as being denied a student loan, as in this case, or perhaps a mortgage, because a decision was made based on...

Date of findings:
PIPEDA Case Summary #2005-288

Identification requirements for cell phone services

PIPEDA Case Summary: Identification requirements for cell phone services

...as a citizenship card or university student card, to name a few. The company stated that all forms...

Date of findings:
PIPEDA Case Summary #2006-324

Consumer complains about requirement to provide identification in order to obtain credit report

PIPEDA Case Summary: Consumer complains about requirement to provide identification in order to obtain credit report

...has an instalment loan, such as a student, auto, jewellery, or furniture loan).  In addition...

Date of findings:
PIPEDA Report of Findings #2015-016

Global RESP Corporation accountable for actions of sales representative for the use of patients' personal information purchased from a Rouge Valley Hospital employee

PIPEDA Report of Findings: Global RESP Corporation accountable for actions of sales representative for the use of patients' personal information purchased from a Rouge Valley Hospital employee

...Savings Plan (“RESP”) for her child. Summary of Investigation Timeline Approximately two months after giving birth to a child at Rouge Valley in October 2013, the complainant received... the complainant’s child in a Global Education Trust, a form of RESP. Additional information...

Date of findings:
PIPEDA Report of Findings #2016-002

Property management company agrees to scrap "bad tenant list"

PIPEDA Report of Findings: Property management company agrees to scrap "bad tenant list"

...of Investigation Complainant The complainant is a single parent who has a child with disabilities. She was attempting to find a new rental accommodation that was fully accessible to her child...

Date of findings:
PIPEDA Report of Findings #2016-005

Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

PIPEDA Report of Findings: Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

...at people seeking to participate in an affair; Cougar Life, targeted at mature women seeking younger men (and vice versa); Established Men, targeted at mature men seeking younger women (and vice versa...

Date of findings:
Incident Summary #9

Online contest database hacked

..., number of children, email address and contest password (but no financial information). The information...

Date of findings:
PIPEDA Case Summary #2004-279

Surveillance of employees at work

PIPEDA Case Summary: Surveillance of employees at work

...: they were young, transient, and in entry-level positions. It considered and rejected the idea...

Date of findings:
PIPEDA Case Summary #2005-304

Movie theatre chain strengthens personal information handling practices

PIPEDA Case Summary: Movie theatre chain strengthens personal information handling practices

...that the company employs relatively young people and that staff turnover is high. Nevertheless, the Assistant...

Date of findings:
PIPEDA Case Summary #2009-007

Mother and daughter were videotaped during covert surveillance of another individual

PIPEDA Report of Findings: Mother and daughter were videotaped during covert surveillance of another individual

...her own and her young daughter’s activities, mentioned her licence plate number, and contained photographic...

Date of findings:

Showing items 31 through 40 of 50.

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