Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
When using video surveillance, security needs must respect privacy requirements
PIPEDA Report of Findings: When using video surveillance, security needs must respect privacy requirements
...were waiting in the building lobby and the two younger nieces began to touch a decorative water...
Bank failed to inform customer of taped telephone call
PIPEDA Case Summary: Bank failed to inform customer of taped telephone call
...of his child's application for a loan. The complainant alleged that the bank only informed him at the end...
Organization required to mask detailed personal-leave information available to other employees
..., a death in the family, birth of a child and parental leave. In our view, by having this information...
Misdirected faxes containing health information end up in apartment managers' hands
..., and also included information about the patient's children. The evaluation was sent by a medical consultant...
Email regarding vehicle repair complaint used for marketing without consent
PIPEDA Report of Findings: Email regarding vehicle repair complaint used for marketing without consent
..., number of children, home ownership, mortgages, addresses, telephone numbers, vehicles, and detailed...
Investigation into Equifax Inc. and Equifax Canada Co.’s compliance with PIPEDA in light of the 2017 breach of personal information
PIPEDA Report of Findings: Investigation into Equifax Inc. and Equifax Canada Co.’s compliance with PIPEDA in light of the 2017 breach of personal information
...& Young company). In our view, it would generally be reasonable, for the purpose of assessing...
Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program
PIPEDA Report of Findings: Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program
...ads based on sensitive interest categories, like those relating to health or children, Bell...
Website that generates revenue by republishing Canadian court decisions and allowing them to be indexed by search engines contravened PIPEDA
PIPEDA Report of Findings: Website that generates revenue by republishing Canadian court decisions and allowing them to be indexed by search engines contravened PIPEDA
..., and information about children) and the fact that these decisions were being prominently featured...
Operator of website that shamed debtors for profit takes down website after OPC takes the matter to Federal Court
PIPEDA Report of Findings: Operator of website that shamed debtors for profit takes down website after OPC takes the matter to Federal Court
...between the website, and the child-support enforcement programs run by the Ontario and Alberta governments...
Company’s re-use of millions of Canadian Facebook user profiles violated privacy law
PIPEDA Report of Findings: Company’s re-use of millions of Canadian Facebook user profiles violated privacy law
...me look like a child. Our Office confirmed, based on a search of Facebook, that the subject...
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