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Issue-specific guidance for businesses

The Personal Information Protection and Electronic Documents Act (PIPEDA) sets out 10 principles of fair information principles, which form the ground rules for the collection, use and disclosure of personal information.

In addition to providing general guidance on how to comply with PIPEDA, the Office of the Privacy Commissioner (OPC) offers guidance and tips related to the application of PIPEDA in certain situations or for particular issues.

Start here to find information that will help you ensure you comply with PIPEDA.


Ashley Madison investigation takeaways

Takeaways of investigation


Guidelines for identification and authentication

Definitions, limiting collection, consent, privacy risks, safeguards, biometrics, related investigations


Landlord obligations and best practices

Limiting collection, protection and disposal of information


Employee snooping

Tips for education, information protection, monitoring, responding


Guidelines on privacy and online behavioural advertising

Personal information, user choice, restrictions, children


Frequently Asked Questions for Online Consent

Find information for businesses on how to obtain consent when collecting, using or sharing personal information.


Covert surveillance

Legal requirements, purpose, demonstrable need, consent, limiting collection, private investigators


Collecting from kids

Limiting collection, consent, speaking to services provided to children, privacy defaults


Policy position on online behavioural advertising

Types of ads, personal information, consent, opt out, restrictions


Bring Your Own Device (BYOD)

Find privacy-related tips for businesses that are contemplating a BYOD program.

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