10 Privacy Tips for Businesses

January 2015

Businesses that don’t have strong privacy controls risk losing their competitive advantage in today’s increasingly privacy conscious marketplace. The graphic below offers some basic tips to help businesses respect privacy.

For more detailed information and guidance, see our web page about the federal privacy law for private-sector organizations that sets out the ground rules for how businesses must handle personal information in the course of commercial activity. You can also find useful information to help your business comply with the law, including definitions and tips, in our Privacy Toolkit for Businesses.

10 Privacy Tips for Businesses

  1. Limit your collection and retention of personal information.
  2. Know what personal information you collect, where you store it and what you do with it.
  3. Ensure staff receive appropriate privacy protection training.
  4. Limit and monitor access to personal information and take appropriate action when an employee accesses information without authorization.
  5. Think twice before collecting sensitive personal information, such as driver’s licenses.
  6. Inform customers if you are using video surveillance.
  7. Have a privacy policy and be upfront about your collection and use of personal information.
  8. Protect personal information on laptops, USB keys and portable hard drives through technological safeguards such as encryption and password protection.
  9. Respond to requests for access to personal information in a timely manner.
  10. Make sure your customers know who to speak to if they have questions about privacy.
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