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Accessibility feedback process at the OPC

This information is provided for the purposes of providing feedback and for requesting alternate formats of the plan and/or feedback process.

Feedback Mechanisms

The Chief of Staff is designated to receive accessibility feedback and will coordinate with internal subject matter experts responsible for each of the seven priority areas to meet new obligations described under the Accessible Canada Act (ACA) as required.

The Office of the Privacy Commissioner of Canada (OPC) welcomes feedback from members of the public, employees and groups representing the interests of persons with disabilities on:

  • The manner in which OPC is implementing its Accessibility Plan; and
  • The barriers to accessibility encountered by OPC employees and persons interacting with OPC.

How to provide feedback

Feedback may be provided to the OPC Chief of Staff (Person designated to receive feedback):

  • Accessibility feedback form
  • E-mail address:
  • Toll free number: 1-800-282-1376
  • Telephone number: 819-994-5444
  • TTY line: 819-994-6591
  • Mailing address:
    Accessibility Feedback – Chief of Staff
    Office of the Privacy Commissioner of Canada
    30 Victoria Street
    Gatineau, Quebec  K1A 1H3

Acknowledgement of receipt will be provided in the same manner as the feedback was received, unless it is requested using a different channel or format. Feedback may be provided anonymously, in which case acknowledgement of receipt will not be issued.

Alternate Formats

The OPC will provide any information relating to its Accessibility Plan and/or feedback process in alternate formats available in print, large print, Braille, audio format (French and English) or electronic format that is compatible with adaptive technology that assists persons with disabilities upon request. Requests for documentation in Braille or audio format must be fulfilled within 45 business days of the request. All other requests must be fulfilled within 15 business days.

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