OPC launches new online complaint form

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Canadians who are concerned that their privacy has been compromised now have another way to submit complaints to the Office of the Privacy Commissioner of Canada (OPC). The Office has launched an online complaint form on its website. The form helps users compile and submit electronically all the information needed to properly file a privacy complaint under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private-sector privacy law, or under the Privacy Act, which applies to the federal public sector.

The new form reflects the OPC’s commitment to meeting the needs and expectations of Canadians, and further improving its service to Canadians. All information submitted to the Office via the online form is encrypted and appropriate measures have been taken to ensure that all submitted information will be stored securely.

As always, the Office encourages Canadians who have privacy concerns to first try to resolve them by directly contacting the organization associated with their complaint. However, if they are not satisfied with response, they can visit our website or call our Office at 1-800-282-1376 toll-free for more information about how to file a complaint.

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