Wearable Computing - Challenges and opportunities for privacy protection
Report prepared by the Research Group of the Office of the Privacy Commissioner of Canada
The purpose of the research report is to provide the OPC with a better understanding of the privacy implications of wearable computing technologies as a foundation for the OPC’s advice to Parliament, policy position development and future compliance activities. Rapid technological innovation, consumer demand and dropping costs are fueling the development and adoption of a new generation of wearable devices. These devices, worn on the user’s body and sometimes tethered to the individual’s smart phone, can amplify the tracking and profiling risks that are characteristic of the current mobile ecosystem. The report provides an overview of wearable computing and some of its privacy implications. Following a discussion of the application of federal privacy laws in this environment, the report sets out some wearable computing design considerations to enhance built-in privacy protections and concludes with some potential next steps.
While only some wearable products are currently available on the consumer market, many more will likely launch in the near future. Wearable computing is set to become a much more prominent feature of our lives. When the OPC addressed the issue of device sensors in our guidance to mobile application developers, we talked about sensors permitting location awareness which, when combined with data on what we do and what we think, create a portrait of who we are. Wearable computing brings this portrait to life.Footnote 1
While this research report focuses on body-worn cameras and technologies, the OPC has also examined the surveillance potential of other mobile technologies, such as drones,Footnote 2 that are becoming part of our environment. The wearable era compounds and amplifies privacy risks in the mobile environment by gathering additional, and intimate, personal information. The differences between a smart phone and many wearable computing devices are more of degree than in kind, but they are important differences from the point of view of privacy protection. Many are an extension of the current capabilities of smart phones. The user can actively contribute data and, when combined with other data, the result is a rich resource. There are many types of sensors with different capabilities. For example, sensors have the ability to collect, in real time, information about:
- the user’s body: mood, habits, physical activities, health status, speed, mobility and
- the user’s environment: images, sounds, temperature, humidity, location, social environment as well as computer-generated data to mediate the user’s experience of the world around them.
Though a camera would only capture some of these elements, the camera feature is the focus of many current privacy concerns.Footnote 3 It is the ability of these devices to record, perhaps constantly, and perhaps covertly, that leads to many concerns. Interestingly, wearable camera devices that always face away from the device wearer may not actually capture images of the wearer at all, unlike smart phones with reversible cameras that make it easy for the user to include themselves in images.
Recent and widespread availability of a number of appealing wearable computing products on the consumer market at an accessible price point have increased the urgency in our developing a more nuanced understanding of the privacy implications of this issue. A number of important barriers to the adoption of early wearable computing devices such as battery life, aesthetics and ease of useFootnote 4 are being overcome and we may anticipate that the development cycles in this area will be as rapid as those in the mobile app ecosystem.
We know that conveying meaningful information about privacy choices remains a challenge in the mobile space, with a small screen and intermittent user attention. As we explored in our guidance to mobile application developers,Footnote 5 these design characteristics add to the difficulty in reaching users with the right information about their privacy rights, in a form they can understand and at the right time for them to make informed choices.
Wearable computing further compounds the challenge of reaching users. More importantly perhaps, it also amplifies the challenge of protecting the privacy of non-users, who may be the subject of audio and video recordings. This paper will deal primarily with devices containing cameras as they are the current focus of public debate. This research is based on our knowledge of the environment and wearable technologies at this time. It may be updated as required to reflect changes in the wearable computing ecosystem and the broader technological and social environment.
1. What is wearable computing?
Wearable computing is the use of a miniature, body-borne computer or sensory device worn on, over, under or integrated within, clothing.Footnote 6 Constant interaction between the user and the computer, where the computer “learns” what the user is experiencing, at the time he or she is experiencing it, and super-imposes on that experience additional information, is an objective of current wearable computing design.
According to a 2013 market research report,Footnote 7 there are currently four main segments in the wearable technology marketplace:
- fitness, wellness and life tracking applications (e.g. smart clothing and smart sports glasses, activity monitors, sleep sensors) which are gaining popular appeal for those inclined to track many aspects of their lives;Footnote 8
- infotainment (smart watches, augmented reality headsets, smart glasses);
- healthcare and medical (e.g. continuous glucose monitors, wearable biosensor patchesFootnote 9) and
- industrial, police and military (e.g. hand worn terminals, body-mounted cameras, augmented reality headsets).
While categorizing wearable computing devices in this way can be helpful, it also creates the risk of overlooking creative ways in which the devices could be applied in different fields. There is a wide spectrum of capabilities among the devices. Innovations abound in different aspects of wearable computing and we can only cover a select few here.
a) Some characteristics of wearable computing
Many wearable technologies currently under development, or on the market, have appealing characteristicsFootnote 10 that could contribute to broad consumer adoption. For example, they:
- have a visual appeal;Footnote 11
- can be seamlessly integrated with the wearer’s clothing, body or linked to a smart phone;
- can be customized and adapted to the needs of the user and provide feedback;
- can supplement the user’s own physical or mental abilities;
- are relatively low cost for the benefit derived;
- are versatile and have a wide variety of personal and workplace applications; and
- are relatively simple for a consumer to set up and operate.
Given these potential characteristics, even a casual observer would conclude that there is potential for broad appeal of wearable devices.
b) How wearable computing differs from mobile computing
Many wearable devices can be out and operating all the time, whereas smart phones are often either in your hand, in a pocket or a bag. This distinction may be fleeting with new ways to mount smart phones on the body. However, for the moment, some wearable devices can amplify privacy risks in the mobile environment by collecting images, audio and video in unobtrusive, or covert, ways and by creating the potential to gather this personal information in situations where a more obvious camera device would not be socially acceptable.
c) Market growth forecasts and some drivers in the adoption of wearable computing
Current market adoption forecasts for wearable computing devices vary but they all suggest significant growth. Juniper Research has identified 2014 to be the watershed year for wearable devices.Footnote 12 IMS Research suggested in 2012 that 171 million wearable devices would be shipped by 2016.Footnote 13 ABI Research forecasted that the wearable computing device market will grow to an astounding 485 million annual device shipments by 2018.Footnote 14 BI Intelligence suggested more limited adoption, forecasting 100 million wearable devices being shipped in 2014, and reaching 300 million units five years from now.Footnote 15
Sports and activity trackers are the areas with the most growth potential at this time, but the market for wearable computing may not reach its potential until the technology is fully integrated into our clothing, becoming seamless and invisible,Footnote 16 and we no longer have to reach for our phones. Market speculation about Apple offering other highly disruptive wearable technology, like its introduction of the iPhone in 2007,Footnote 17 is building, fueled by various reports of “iWatch” patent filingsFootnote 18 and its recent hiring of an expert in luxury fashion.Footnote 19 Widespread smart phone adoption is another factor that will improve the likelihood of individuals buying wearable computing devices that are tethered to those phones.
Emerging business models driving the adoption of wearable computing will be important to monitor and understand. For example, companies selling wearable fitness tracking devices may be focused on selling the fitness enhancing product to the consumer, but they may also be interested in using the information to target and customize advertising.
d) From visual aids to mediated reality
Historically, examples of wearable computing, such as the evolution of timekeeping with pocket and wristwatches,Footnote 20 show how the relationship between people and machines has evolved to answer certain questions or solve particular problems. As well, wearable assistive technologies have been with us for centuries. Assistive technologies for vision have evolved from magnifying glasses, to eyeglasses, to contact lenses.Footnote 21 The US Federal Drug Administration has recently approved retinal implantsFootnote 22 that, when used with glasses and a computer to send a signal to the implant, can help some blind patients experience some degree of sight.
Some wearable devices overlay sound, video, graphics or location information on what the user sees. For example, the OrCam deviceFootnote 23 is a commercially available vision aid which can identify both objects and people pointed to by the user and then uses bone-conduction technology to communicate this information to the user, all at a cost similar to that of a hearing aid.Footnote 24 Innovega has developed an augmented reality system called iOptik which projects a heads-up display on contact lenses from specialized eyeglasses.Footnote 25 Augmented reality wearable computing devices can super-impose sound, video, graphics or GPS data.Footnote 26 Canadian inventor and wearable computing pioneer Steve Mann has also developed several “diminished” reality visual wearable devices which can selectively decrease or simplify information that is made visible to the user. A commercial application of this technology is a real-time video helmet for use by welders to get detailed and accurate information about the flame while protecting their eyes.Footnote 27 Filtering light is one application but there are other ways that wearable devices could filter the user’s experience that will be explored further in the conclusion to this report.
e) Some wearable computing applications
Wearable computing has the potential to revolutionize several sectors by reducing the physical barriers to interacting with the digital world.Footnote 28 Below are some products from the current technology marketplace that have received media attention over the last year. There are interesting commonalities in the applications of the technology for divergent markets such as consumer leisure activities, industrial workplaces and patient care. For example, a speech-driven digital assistant being developed by Kopin, called Golden-i, which helps to prioritize activities and filter information could have many diverse applications.Footnote 29 New generations of intelligent digital assistants, such as IBM’s question-answering Watson supercomputer technology, that are now coming to smart phones,Footnote 30 will be developed for wearable devices in the future.
Fitness, wellness and life trackers
If individuals were once considered passive data subjects, wearable computing provides an opportunity for them to be actively involved in the collection, use and disclosure of great volumes of data about themselves, and others around them. For example, the tiny Narrative Clip “lifelogging” camera, hangs around the user’s neck and takes a picture every 30 seconds to document the user’s activities throughout the day.Footnote 31
One estimate suggests that the market for wearable sports and health wireless monitoring devices will reach nearly 170 million devices by 2017.Footnote 32 Under the fitness and wellness category, there are a whole host of so-called “lifebands,” such as Nike+ FuelBand,Footnote 33 Fitbit,Footnote 34 Bodymedia FITFootnote 35 and Jawbone UPFootnote 36 that measure daily activity levels and calculate calories burned. More importantly, the device uses the wearer’s smart phone to link to a cloud application which evaluates the data and provides advice to follow and gives the user an ability to share the results with his or her community. There is also a new generation of ear buds that deliver music as they measure real-time biometric and physiological data and send this data to the user’s smart phone.Footnote 37 As well, the Shine activity tracker is a good example of a small, light, and attractive wearable device that pairs with the user’s smart phone. There are also a variety of smart watches, such as PebbleFootnote 38 and Samsung’s Galaxy Gear,Footnote 39 that wirelessly connect to the user’s smart phone.
Infotainment (and related) wearable devices
GoPro cameras have become widely popular with sports enthusiasts to capture video and pictures of themselves, but the camera’s convenience, functionality and relatively low cost is also leading to adoption in other activities and fields.Footnote 40
Google GlassFootnote 41 is a head-mounted computer that has received attentionFootnote 42 from international data protection authorities. It is only one of several wearable devices with similar capabilities, distinguished perhaps by the vast potential of integration with Google’s other holdings and the creativity of wearable application developers. For example, the Vuzix Smart Glasses M100Footnote 43 are a hands-free smart phone display with integrated sensors and Internet connectivity, which became available in December 2013. Another eyeglasses product, Recon Jet, produced by Vancouver-based Recon Instruments, has been designed for athletic activities and functions independent of a smart phone. It is slated to ship in March 2014.Footnote 44
The promise of virtual reality experiences is also approaching with developments in the field of immersive visualization. The ongoing development of Oculus Rift,Footnote 45 a virtual reality visor for immersive gaming, also has applications for training in a number of high risk fields. Muscle stimulation technology, currently used in the treatment of paralysis, could also make gaming on a smartphone a more intense experience.Footnote 46 Researchers have linked their device through a mobile phone to electrodes that are placed on a user’s forearm. These electrodes cause the gamer’s muscles to contract, thereby giving a sense of force being exerted in connection with the game.Footnote 47
Advances in gesture control address the challenge of having to rely on voice commands and cameras. Waterloo’s Thalmic Labs has developed the MYO Bluetooth armband motion control device, which uses sensors to detect movements in the user’s forearm muscles and translate them into digital commands.Footnote 48 Twenty-five thousand MYO armbands have been pre-ordered for $149 US each and are set to be shipped in 2014.Footnote 49 As well, a portable version of Microsoft’s motion-sensing device for the Xbox Kinect, called Digits, is being developed.Footnote 50 Digits can replicate arm and finger movements on screen or allow control of a complex computer game.Footnote 51 Leap Motion has already launched a motion-controlled sensor, along with a variety of applications, to let the user interact with computers using hand gestures.Footnote 52
Healthcare and medical
In a recent study conducted by PricewaterhouseCoopers, more than a third of Canadians conveyed that mobile health apps will make health care more convenient in the next three years and nearly 80% of respondents said they would be comfortable using a virtual monitoring service for a chronic condition.Footnote 53 This feedback complements the findings of the 2013 Canadian Telehealth Report, which explained that provincial governments recognize the potential of medical peripherals, such as digital stethoscopes and cameras, and are looking at either introducing or increasing their use in telemedicine in the coming years.Footnote 54
In addition to devices that monitor a user’s blood pressure for signs of heart attack and stroke, there are some more revolutionary developments in the health sector. For example, the Google X lab is in the process of developing a contact lens to help diabetics monitor their blood sugar levels.Footnote 55 Proteus Digital HealthFootnote 56 is developing a new category of products and services it calls “digital medicines.” Already approved for certain uses in the US,Footnote 57 a digestible microchip the size of a grain of sand can be added to medication. When it reacts with stomach juices, it sends a signal to a patch on the patient’s skin, which relays the information to a smart phone which in turn relays the information to the doctor’s office.Footnote 58 This provides the capability to report back to patients, health providers, family members and researchers on whether patients take their medicine and how it affects them.Footnote 59
Industrial, police and military applications
Ratheyon’s Aviation Warrior system is a pilot’s helmet with a flip-down monocle display screen to show mapping, location readings and other sensor data from the cockpit indicators when the pilot is away from the aircraft to provide accurate and timely situational awareness.Footnote 60 The helmet is integrated with a body-worn computer and a smart phone strapped to the pilot’s wrist.
Kopin’s Golden-iFootnote 61 device is being developed to provide live video streaming, mobile internet access, GPS navigation and hands-free control for maintenance workers, police, paramedics and firefighters. As well, Motorola’s HC1Footnote 62 headset computer was designed for use in the field by industrial and military mechanics, utility technicians, manufacturing workers and engineers.Footnote 63
2. Overview of implications for privacy
In a recent industry-funded opinion survey on the social implications of wearable computing in the UK and US, 51% of respondents cited privacy as a barrier to adoption and 62% thought Google Glass and other wearable devices should be regulated in some form, while 20% called for these devices to be banned entirely.Footnote 66 Forrester Research has concluded that fulfilling the promise of wearable computing is dependent on putting users in control of their own data, such as being able to choose whether to share it or not.Footnote 67
a) Challenges to the existing consent model
Information collected by sensors within objects that are connected to each other, whether those objects are worn by individuals or simply carried with them, can yield a tremendous amount of data that can be combined, analyzed and acted upon without adequate transparency, accountability or meaningful consent.
These developments pose profound challenges to the existing privacy frameworks around the world. For example, the purpose limitation principle intended to limit the collection of personal information, subject to consent being given for those specific purposes, is becoming increasingly difficult to apply in a world of ubiquitous computing and mobile devices. Moreover, as the OPC set out in its guidance to mobile app developers, it remains a challenge to obtain meaningful consent through mobile devices.Footnote 68 More needs to be done to show users, in a creative and meaningful way, what is actually happening with their personal information.
b) New surveillance options
As we have seen, some wearable computing devices gather photos, videos, sounds, locations and record the general environment around the device, including nearby people and other devices. The camera in several of these devices is the source of many privacy concerns.Footnote 69 Inexpensive, versatile, everyday items, such as baseball caps,Footnote 70 MP3 music playersFootnote 71 and shirt buttons,Footnote 72 are available in Canada with James Bond-style hidden cameras.Footnote 73 Many of these devices have the ability to record constantly and covertly.
Beyond the camera however, the new generation of fitness tracking technology is set to provide health insurance companies and employers with new insights into our health and behaviours. For example, the Heart & Stroke Foundation has partnered with Desjardins Insurance to launch a suite of digital tools designed to help users reduce their risk of stroke.Footnote 74 In the workplace, wearable computing products are being marketed to employers as a way to curb costs related to employee mental and physical health. The Canadian company Sprout cites several Canadian clients for its employee activity tracking program in support of corporate occupational health and wellness initiatives.Footnote 75 In the US, Empatica’sFootnote 76 advertising video explains that its emotion-monitoring product is being used in corporate wellness programs in the US: a wristband gathers information about blood pressure, skin conductivity, body temperature, and body movement in real time.Footnote 77 The data is to be collected through the user’s smartphone and then analyzed to show which activities lead to stress and the locations where the stress is generated.
We can expect more developments of this nature. The emerging field of “physiolytics” will link wearable devices with big data analytics to provide feedback and a suggestion system for behavioural change.Footnote 78
c) Aggregating data from wearable computing devices
As we saw with the OPC’s research on predictive analytics,Footnote 79 we are witnessing a new generation of privacy challenges arising from the combination of seemingly innocuous and non-sensitive bits of personal information to derive insights into personal behaviour. It is already challenging for individuals to make informed judgments about whether to disclose personal information, as they are not in a position to fully understand how their information may be combined and used in the future. Wearable computing devices that are constantly collecting, processing and sending data are likely to compound this problem.Footnote 80
Wearable computing devices may also change the ways organizations approach the expansion of their customer base. For example, Forrester Research advises that marketers should avoid using wearable devices to reach new customers and focus instead on using them to deepen engagement with their existing customers. Forrester cautions that marketers need to make responsible use of information collected from sensors in their ongoing efforts to anticipate and respond to customer moods and needs even before they are expressed.Footnote 81
d) Accelerating “context collapse”
Individuals try to maintain distinctions between different spheres of their lives, whether it is among different social circles that they inhabit or simply between work and home life. Social media and the online environment generally have been undermining our ability to maintain tidy distinctions between the spheres. The dissolving of these distinctions, which social scientists have referred to as “context collapse,”Footnote 82 may be exaggerated and accelerated as a result of sensors that are always on and always interacting with the user’s body and other devices in the user’s environment.
e) Opportunities to increase autonomy and control
There are some promising developments in the wearable computing landscape that may serve to enhance autonomy if they are championed as part of the design process. For example, the opportunity to filter out parts of the user’s environment as experienced through the device could enhance user autonomy.Footnote 83 By filtering advertising to only those advertisements that the user wishes to be shown, in the way they want to receive them, wearable computing devices could create a more comfortable environment that the user can design and control. For example, programs to “delete” on-camera objects in real-time could be used to remove advertising from the information that we are shown through the device.Footnote 84 Eyeglasses could filter out unwanted advertising, overwriting that space with data that is useful and desirable to the individual, such as directions.Footnote 85
f) New authentication methods, new personal information
Wearable computing may be configured to manage personal information in a way that protects privacy and security. For example, research is underway to combine data generated by sensors within the current generation of smart phones so as to identify and authenticate individuals, just by having the smart phone in a pocket as those individuals go about their daily activities.Footnote 86
This means that simply walking, jogging, climbing and going down stairs with a smart phone in a pocket all have the potential to create biometric signatures of the user. While this creates the potential to improve security by means of authenticating the user, it also creates new privacy risks.
3. Canada’s privacy laws and wearable computing
Real-time information about someone’s mood, physical fitness and health status are likely to be captured by the definition of personal information. We know that combining disparate bits of information, derived from multiple sources, can lead to detailed profiles that could identify individuals. The Federal Court has ruledFootnote 87 that information will be about an identifiable individual where there is a serious possibility that an individual could be identified through the use of that information, alone or in combination with other available information. The OPC has also made the case that powerful insights about an individual can be gleaned from subscriber informationFootnote 88and this analysis provides some important points to reflect upon in considering the wearable environment.
a) Wearable computing and the Privacy Act
Under the Privacy Act, federal government institutions can only collect personal information if it relates directly to an operating program or activity. They can only use personal information for the purpose for which the information was collected or for a use consistent with that purpose. Apart from some limited and specific exceptions, the consent of the individual must be obtained for any other use of the information collected by means of a wearable device.
Wherever federal departments intend to make use of wearable computing devices to collect personal information, they will need to ensure that their program activities are carried out in accordance with the Privacy Act, undertake Privacy Impact Assessments (PIAs) and establish privacy protocols for conducting research, audits and evaluations, in accordance with Treasury Board directives and policies.Footnote 89
A recent Parliamentary Committee report
In 2012, the Standing Committee on Public Safety and National Security released a reportFootnote 90on the effectiveness, cost efficiency, and implementation readiness of electronic monitoring in the context of specific offender and immigrant populations. Witnesses before the Committee advised of electronic monitoring in these settings using biometric devices as well as bracelets fitted with radio frequency transmitters.
In its responseFootnote 91 to the Committee’s report, the government advised that Correctional Service of Canada planned to implement a second, expanded, electronic monitoring pilot project in 2013. The project description and the privacy risk mitigation measures for this phase of the project are now available online.Footnote 92
The government’s response to the Committee’s report also explained that electronic monitoring was in use for several individuals subject to long-term security certificates and that the Immigration and Refugee Board had in the past also ordered electronic monitoring in a few cases as a condition of release. The government’s response also noted that Canada Border Service Agency would be undertaking a study of the risks and benefits of implementing broader electronic monitoring programs in the context of immigration by examining the experience of the United States and United Kingdom in this area. Aspects of this project have been discussed in the media.Footnote 93
The regulation of medical devices
It is worth noting that Health Canada already regulates many types of medical devices, such as automatic blood pressure monitors, blood glucose monitors and hearing aids, which currently must have a Canadian medical device license before they can legally be sold in Canada.Footnote 94 New wearable computing devices that feature software, advanced materials, microelectronics and biotechnologyFootnote 95 could be captured by aspects of the existing regulatory regime of the Medical Devices Regulations under the Food and Drugs Act. The scope of wearable devices that could be subject to these regulations could broaden as the line between health monitoring and interventionist medical devices becomes less defined. Health Canada may also need to collect personal information in, for example, reporting of adverse events and problems with such medical devices.Footnote 96
b) Wearable Computing and the Personal Information Protection and Electronic Documents Act (PIPEDA)
Wearable computing may pose challenges to PIPEDA’s privacy framework that are very similar to those already being faced in the mobile and online environment generally. A central feature of the debate on this issue seems to be the very small cameras that some wearable devices offer and, in particular, with respect to information collected by individual users about other individuals for personal purposes. Under these specific circumstances, PIPEDA may not have much to say.
PIPEDA specifically does not apply to “any individual in respect of personal information that the individual collects, uses or discloses for personal or domestic purposes and does not collect, use or disclose for any other purpose.”Footnote 97 By virtue of this exception, PIPEDA may not apply to audio and video recordings made by individuals about other individuals and posted online.Footnote 98 The federal government has recently proposed measures to address an aspect of this issue, the non-consensual distribution of intimate images.Footnote 99
PIPEDA could be engaged where personal information from the user’s device is sent on to organizations that collect, use and disclose personal information in the course of commercial activities. For example, in the recent letterFootnote 100 to Google on Glass, data protection authorities asked what information Google collects by means of the device when it is used by individual users and with whom that information would be shared. Google’s reply focused on selected issues of user control and a commitment not to deploy facial recognition applications for Glass at this time.Footnote 101
Employees of federally-regulated organizations may be in a position to use head-mounted wearable devices in their daily work. Employers who collect or use this employee-generated data could potentially contravene PIPEDA’s consent and transparency requirements if they capture personal information of individuals or customers too broadly, without appropriate knowledge and consent.Footnote 102 Perhaps these devices will also be configured to monitor and report on employee stress levels and emotions, as the Empatica product would do. Such information would likely capture personal information and engage several PIPEDA-related obligations. Fundamentally, the question to consider is whether such a collection would only be for purposes that a reasonable person would consider appropriate in the circumstances.
A recent technical study by the US-based Privacy Rights Clearinghouse on 43 popular health and fitness mobile apps drew some interesting conclusions about privacy and business models that are relevant to the application of PIPEDA. The study found that 72% of the apps studied were a moderate or high risk to privacy, concluding that “the apps which presented the lowest privacy risk to users were paid apps. This is primarily due to the fact that they don't rely solely on advertising to make money, which means the data is (sic) less likely to be available to other parties.”Footnote 103 This dynamic underpins a number of the privacy issues in the mobile and online environments and will extend to challenges that we can expect with wearable devices. Many of the recommendations OPC makes in its guidance for mobile application developers,Footnote 104 its fact sheet on gaming consoles,Footnote 105 and in its policy position on online behavioural advertisingFootnote 106 are relevant in the context of wearable computing as well.
4. Some design considerations for wearable computing devices
Certain fair information principles stand out as deserving of special attention for protecting privacy in the wearable computing environment. Maintaining a technology-neutral approach to privacy protection will be important as the characteristics of today’s wearable computing devices evolve in tandem with the Internet of Things.
a) Dynamic User Control
Binary, one-time consent and traditional definitions of personal information are increasingly perceived as outdated. For example, the International Institute of Communications undertook a qualitative research studyFootnote 107 in 2012 to establish mental models on personal data management. The study, which included some Canadian participants, concluded that simplistic, “on/off” personal data management policies are neither flexible, nor appropriate, in the fast-developing online environment.Footnote 108 This study also found that the current approach to looking at information as falling inside or outside the ambit of data protection law, depending on whether it meets the test of personal information, was seen as too simplistic and, rather, a graduated or progressive system of control should be provided to the user.Footnote 109
Current thinking on the concept of privacy suggests that it should be thought of as a dynamic condition because the individual’s social and cultural environment is constantly changing.Footnote 110 A constellation of creative options needs to be explored to make consent more meaningful, appropriate to changing circumstances and preferences and to minimize decision overload in the wearable computing environment. The options outlined here extrapolate from the work of privacy experts such as Solove,Footnote 111 Calo,Footnote 112 Nissenbaum,Footnote 113 Tene,Footnote 114 Bailey,Footnote 115 Kerr,Footnote 116 and Sweeney.Footnote 117 For example, work should be done to:
- develop dynamically calibrated privacy rules to meet individuals’ privacy needs and expectations;
- integrate simple design features so that the wearable device can reflect individual privacy preferences, and
- call on organizations to enhance their privacy policies with dynamic and interactive data mapsFootnote 118 and infographics to show relationships in the wearable computing device ecosystem.
Another feature of wearable computing is that it may be able to selectively decrease or simplify the information the user receives, in a way of the user’s choosing. Concepts like this one have the potential to be a real opportunity for privacy protection, in a way applying concepts from the “do not track” online privacy debate to the wearable computing environment. The example that was mentioned earlier, of programs that can “delete” on-camera objects in real-time, could be used to remove advertising from the information that individuals are shown through the device and could also limit the information otherwise destined for third parties.Footnote 119
Some other models for enhancing user control over facial recognition features are being explored at this time. For example, the Article 29 Data Protection Working Party has recommended that an organization may collect someone’s digital image to determine whether that individual has already granted the organization the permission to collect it and, if no such consent has been granted, the organization must delete the image.Footnote 120
The design requirements for interacting with the wearable device will impact on the user’s privacy. For example, a wearable device that relies on voice commands creates a similar privacy issue to holding a phone conversation in public. The individual’s ability to modify behaviour, perhaps switching the conversation from audio to text would be an interesting design adaptation to enhance privacy.
b) Evolving transparency models
There are opportunities and challenges for transparency in the wearable computing context. For example, wearable devices that use vision, hearing or other senses may be more tightly integrated with the user, so it may be easier in some ways to get the user’s immediate attention. In this way, making consent and notice “visceral”Footnote 121 in the design of a wearable device may be easier than on a smart phone. The design of some wearable computing devices do not require screens at all, so new models for negotiating privacy with users will need to be developed.
User privacy is one issue but the privacy of those around the user is another, and perhaps more vexing, problem. It is already difficult to know when someone is using a smart phone or other device to capture audio or video. With wearable computing devices, where the computers become more seamlessly integrated into unremarkable items, such as frames for everyday eyeglasses, this greatly diminish others’ ability to know and control the collection of information about them.
c) Access to data and challenging accuracy in automated decision-making
Squarely related to transparency is the issue of access to personal information. It is not obvious how individuals will be able to determine what is collected by a wearable device and know what is being used and disclosed. Users will need a way to challenge the personal information gathered and used by organizations as a foundation for their decisions, as accuracy is not guaranteed.
A recent study of some fitness-related wearable devices questioned the reliability of tracking the energy costs of light-intensity activities like standing or cleaning.Footnote 122 Inaccuracies in capturing these kinds of data could have real implications for individuals using these devices. For example, inaccurate readings from a new early detection method for Alzheimer's disease, involving the assessment of patient movements by means of an accelerometer,Footnote 123 could impact patient diagnosis and care. Inaccurate readings could also create issues in the workplace if an employer were to rely on these devices to monitor aspects of employee productivity. Ensuring individuals have a way to launch a meaningful challenge to the accuracy of the data generated, or the analysis that is done, would be an important design feature based on data collected by a wearable device.
d) Security vulnerabilities
Wearable computing devices without proper security and authentication systems in place are vulnerable to attack.Footnote 124 Compromised wearable computing devices can put not only the individual’s personal information and reputation at risk but their health as well. For example, eavesdropping and impersonation of a wearable device charged with regulating insulin could result in dire consequences for the individual’s health.Footnote 125 As one commentator expressed it, “your personal data security is only as strong as the weakest link in your quantified self ecosystem.”Footnote 126
There is little debate that wearable computing will become a much more prominent feature of our daily lives. In McKinsey Global Institute’s May 2013 report on disruptive technologies,Footnote 127 six of the twelve identified technologies are already clearly part of the wearable computing landscape: inexpensive mobile computing, intelligent software systems, low-cost sensors, cloud technology, advanced energy storage and advance materials.
Wearable computing is a significant development in its own right; however, it would be a mistake to study it in isolation. Its true significance for the privacy landscape will be revealed when its capabilities are combined with other innovations shaping our world today that also track our activities, movements, behaviours and preferences. This trend may well affect our private lives, but our workplaces as well. For example, Hitachi’s Business MicroscopeFootnote 128 identity badge, which contains embedded infrared sensors, an accelerometer and a microphone sensor, purports to capture the interaction patterns in the workplace but also the quality of employee collaboration. Monitoring of our emotions, health status and the quality of our human interactions strikes at the very core of our most intimate selves.
Once the stuff of science fiction, integration of cameras and sensors within the body also seems likely, particularly where there is a need to supplement or augment human functions. For example, researchers at Princeton University have used 3-D printing tools to merge electronics with tissue to create a functional ear that can "hear" radio frequencies far beyond the range of normal human capability.Footnote 129 In the field of epidermal electronics,Footnote 130 health-monitoring devices mounted onto human skin, like temporary tattoos, are being developed to diagnose and monitor conditions like heart arrhythmia or sleep disorders noninvasively. The US Navy is looking at next-generation bio-monitors, in the form of temporary tattoos, to track soldiers’ stress indicators such as heart-rate, temperature or bio-electric response during various training situations.Footnote 131
Examples like these demonstrate just how deeply integrated wearable technologies can become with our bodies and minds. They pose profound changes for the ways we can be tracked and evaluated by others. While wearable computing technologies have the potential to improve the lives of many people, the potential for social upheaval and surveillance remains profound.
Addressing the privacy challenges posed by wearable technology
Given the pervasive yet nearly imperceptible potential for surveillance, the need for transparency has never been greater. Individuals can ask questions and challenge surveillance when they know or suspect that it is taking place. However, when wearable sensors are tiny, silent and embedded in everyday items such as clothing,Footnote 132 there is no obvious trigger for inquiry or challenge.
If transparency with respect to tracking by wearable computing devices is significant for our relationship with the private sector, it is equally important in our relationship with government. Revelations on the national security frontFootnote 133 show that the personal information collected by the private sector plays a crucial role in the surveillance ecosystem. It should not be surprising that the richness of information gleaned from wearable devices might attract intelligence agencies and governments.
While wearable computing ushers in a whole new generation of privacy risks, it also offers a tremendous opportunity for enhancing privacy protection and user autonomy. Creative ways of engaging more of our senses could provide users with new ways to provide feedback and choice about privacy preferences; it would be beneficial to minimize the decision overload, which typifies today’s text-based privacy policies and binary, static consent practices.
Challenges to privacy originating from both the public and private sectors will only intensify in years to come. These technologies all have the potential to benefit society but the privacy risks remain challenging and difficult to predict, even in the short term. Market assessments all point to increased consumer adoption. Greater transparency, innovative technological solutions and active public engagement on these issues are necessary if privacy protection is to keep pace with, and become an integral part of, the wearable computing revolution.
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