2009-10 Annual Reports on the Access to Information Act and the Privacy Act (ATIP)

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1. The Access to Information Act

Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
K1A 1H3

(613) 947-1698, 1-800-282-1376
Fax (613) 947-6850
TDD (613) 992-9190

This publication is also available on our Web site at www.priv.gc.ca.


Introduction

The Access to Information Act (ATIA) came into effect on July 1, 1983. It provides Canadian citizens, permanent residents and any person and corporation present in Canada a right of access to information contained in government records, subject to certain specific and limited exceptions.

When the Federal Accountability Act received Royal Assent on December 12, 2006, the Office of the Privacy Commissioner (OPC) was added to Schedule I of the ATIA along with other Agents of Parliament. So, while not initially subject to the ATIA, the OPC became so, on April 1, 2007.

Section 72 of the ATIA requires that the head of every federal government institution submit an annual report to Parliament on the administration of the Act within their institutions during the fiscal year.

The OPC is pleased to submit its third Annual Report which describes how we fulfilled our responsibilities under the ATIA during the fiscal year 2009-2010.

Mandate / Mission of the OPC

The mandate of the OPC is to oversee compliance with both the Privacy Act (PA) which covers the personal information-handling practices of federal government departments and agencies, and the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s private sector privacy law.

The OPC’s mission is to protect and promote the privacy rights of individuals.

The Commissioner works independently from any other part of the government to investigate complaints from individuals with respect to the federal public sector and the private sector. In public sector matters, individuals may complain to the Commissioner about any matter specified in Section 29 of the PA.

For matters relating to personal information in the private sector, the Commissioner may investigate complaints under Section 11 of PIPEDA except in the provinces that have adopted substantially similar privacy legislation, namely Québec, British Columbia, and Alberta. Ontario now falls into this category with respect to personal health information held by health information custodians under its health sector privacy law. However, even in those provinces with substantially similar legislation, and elsewhere in Canada, PIPEDA continues to apply to personal information collected, used or disclosed by all federal works, undertakings and businesses, including personal information about their employees. PIPEDA also applies to all personal data that flows across provincial or national borders, in the course of commercial transactions involving organizations subject to PIPEDA or to substantially similar legislation.

The Commissioner focuses on resolving complaints through negotiation and persuasion, using mediation and conciliation if appropriate. However, if voluntary co-operation is not forthcoming, the Commissioner has the power to summon witnesses, administer oaths and compel the production of evidence. In cases that remain unresolved, particularly under PIPEDA, the Commissioner may take the matter to Federal Court and seek a court order to rectify the situation.

As a public advocate for the privacy rights of Canadians, the Commissioner carries out the following activities:

  • Investigating complaints and issuing reports with recommendations to federal government institutions and private sector organizations to remedy situations, as appropriate;
  • Pursuing legal action before Federal Courts where matters remain unresolved;
  • Assessing compliance with obligations contained in the Privacy Act and PIPEDA through the conduct of independent audit and review activities, and publicly report on findings;
  • Advising on, and review, privacy impact assessments (PIAs) of new and existing government initiatives;
  • Providing legal and policy analyses and expertise to help guide Parliament’s review of evolving legislation to ensure respect for individuals’ right to privacy;
  • Responding to inquiries of Parliamentarians, individual Canadians and organizations seeking information and guidance and taking proactive steps to inform them of emerging privacy issues;
  • Promoting public awareness and compliance, and fostering understanding of privacy rights and obligations through: proactive engagement with federal government institutions, industry associations, legal community, academia, professional associations, and other stakeholders; preparation and dissemination of public education materials, positions on evolving legislation, regulations and policies, guidance documents and research findings for use by the general public, federal government institutions and private sector organizations;
  • Providing legal opinions and litigate court cases to advance the interpretation and application of federal privacy laws;
  • Monitoring trends in privacy practices, identify systemic privacy issues that need to be addressed by federal government institutions and private sector organizations and promoting integration of best practices; and
  • Working with privacy stakeholders from other jurisdictions in Canada and on the international scene to address global privacy issues that result from ever-increasing trans-border data flows.

Organizational Structure

The Privacy Commissioner is an Officer of Parliament who reports directly to the House of Commons and the Senate. The Commissioner is assisted by two Assistant Privacy Commissioners, one responsible for matters related to the PA and the other responsible for those related to PIPEDA.

The OPC is comprised of seven distinct branches:

Investigations and Inquiries Branch

The Investigations and Inquiries (I&I) Branch investigates complaints received from individuals under Section 29 of the PA and Section 11 of PIPEDA which may include allegations of the mismanagement of personal information but which are different from incident investigations. The Branch also investigates incidents that are different from individual complaints and not filed under those provisions. These incidents come to the Branch’s attention through various sources, including federal government institutions subject to the PA and entities subject to PIPEDA. The Branch also examines these occurrences in an effort to assist federal government institutions PA and organizations PIPEDA in ensuring that such incidents do not recur. The Branch is headed by Mr. Art Dunfee, Director General.

Audit and Review Branch

The Audit and Review Branch audits organizations to assess their compliance with the requirements set out in the two federal privacy laws. The Branch also analyses and provides recommendations on PIAs submitted to the OPC pursuant to the Treasury Board Secretariat Policy on PIAs. The Branch is headed by Mr. Steven Morgan, Director General.

Research, Education and Outreach Branch

The Research, Education and Outreach Branch is responsible for researching privacy and technology issues to support policy development, investigation and audit, and the public education program. The Branch administers the research program, which was launched in 2004 to support research into, and the promotion of, the protection of personal information. The Branch supports international outreach activities and stakeholder engagement activities. The Branch is headed by Mr. Colin McKay, Director.

Communications Branch

The Communications Branch focuses on providing strategic advice and support for communications and public education activities for the OPC. In addition, the Branch plans and implements public education and communications activities through media monitoring and analysis, public opinion polling, media relations, publications, special events and the OPC web site. The Branch is headed by Ms. Anne-Marie Hayden, Director.

Legal Services, Policy and Parliamentary Affairs Branch

The Legal Services, Policy and Parliamentary Affairs Branch provides strategic legal and policy expertise to the OPC on emerging privacy issues in Canada and internationally. It represents the OPC in litigation before the courts both in Canada and internationally, and provides advice to the Commissioners on the interpretation and application of the PA and PIPEDA. The Branch provides expert legal support to the operational Branches of OPC, including Inquiries & Investigations and Audit & Review, as well as general legal counsel on a variety of corporate matters. It is responsible for monitoring legislative and government program initiatives, analyzing them and advising the Commissioners on appropriate policy positions to protect and advance privacy rights in Canada. The Branch prepares for and supports the office in appearances before Parliament and in relations with Parliamentarians. In 2009-2010, the Branch was headed by Ms. Lisa Campbell, Acting General Counsel.

Human Resources

Human Resources is responsible for the provision of strategic advice, management and delivery of comprehensive human resource management programs in areas such as staffing, classification, staff relations, human resource planning, learning and development, employment equity, official languages and compensation. The Branch is headed by Ms. Maureen Munhall, Director.

Corporate Services

The Corporate Services Branch provides advice and integrated administrative services such as corporate planning, resource management, financial management, information management/technology and general administration to managers and staff. The Branch is headed by Mr. Tom Pulcine, Director General and Chief Financial Officer.

The Access to Information and Privacy (ATIP) Unit falls under the Corporate Services Branch. ATIP is headed by a Director who is supported by one Senior Analyst.

Under section 73 of the ATIA the Privacy Commissioner, as the head of the OPC, delegated her authority to the Director General of Corporate Services and to the ATIP Director with respect to the application of the ATIA and its Regulations. A copy of that Delegation Order is attached as Appendix A.

The ATIP Director also serves as the OPC’s Chief Privacy Officer.

ATIP Unit Activities

In the reporting fiscal year, 1 ATIA Awareness Session was given to all new OPC employees in January 2009. In all, 67 employees received the training which the Privacy Commissioner has directed be mandatory for all staff, including those working with the OPC on contract or on a temporary basis. As the OPC is a relatively small organization, additional sessions will be given on an as-needed basis.

Throughout the year the ATIP Unit has been active in providing advice to all OPC staff with respect to informal requests for access to information. ATIP has also continued to support the Information Management function by providing input concerning proper information handling practices.

The ATIP Director sits on the OPC’s Policy Development Committee and has played a collaborative role in the planning, development and updating of OPC policies, procedures and directives in order to ensure that the ATIA is respected.

Access to Information Act Statistical Report and Interpretation

The OPC’s statistical Report on the Access to Information Act is attached at Appendix B.

The OPC received 52 formal requests under the ATIA during the fiscal year, which is 24 less than the previous year. Of those, 26 sought access to records which were not under the control of the OPC and they were therefore transferred to the appropriate federal institutions for processing. The majority of transfers were to the Citizenship and Immigration Canada, Canada Revenue Agency, Correctional Service Canada and the Royal Canadian Mounted Police.

Of the 26 requests for records under the OPC’s control (a drop of 2 from the previous year), the ATIP Unit had responded to 31 requests by the end of the fiscal year—6 were carried forward from the previous fiscal year. The 31 completed requests constituted 8,175 pages of information which is roughly 4,745 more than were processed in the 2008-2009 fiscal year.

Extensions were claimed with respect to 4 requests, none of which were for more than 30 days. In all, the OPC responded to 26 requests (including 1 request were an extension was sought) within the first 30 days and 3 requests within the extended time period.

Of the 31 requests completed during the fiscal year, 9 were for the contents of Privacy Act or PIPEDA investigation files, 4 were for copies of OPC Briefing Notes, 3 were for contract and call-up information, 2 were for Privacy Public Consultations documents and the remainder were for miscellaneous information.

The OPC released all of the requested documents in 4 cases and made partial releases in 22 cases. In regards to the other requests, in two instances the response was a nil reply (no documents exist and in three cases, we were unable to process.

Section 16.1 was added to the ATIA as a result of the Federal Accountability Act. This provision requires that the OPC protect the information obtained during the course of its investigations or audits even once the matter and all related proceedings have been concluded. So, with respect to requests for access to PA and PIPEDA investigation files, none were released in their entirety—all had some information withheld under section 16.1 and, in some cases, information was withheld under one or more of sections 19(1), 21(1)(a) and 23 as well.

As was the case in the last reporting year, the exemption provision invoked most often was section 19(1) concerning the personal information of others, followed closely by section16.1 with respect to information the OPC received or created during the course of an investigation and section 23 with respect to solicitor-client information. However, in 3 cases this year the OPC also withheld information under one or more of sections 20(1)(b)(c) or (d) and sections 21(1)(a) and (b) of the ATIA.

Of the 52 requests received this fiscal year, 32 were submitted by the public (61.538%), 10 by businesses (19.230%), 7 by the media (13.461%) 2 academia (3.846%) and 1 by an organization.

The OPC was notified of three complaints under the Access to Information Act during the fiscal year compared to none last fiscal year. Findings were issued by the Information Commissioner’s Office with respect to 2 complaints—one was concluded as “not substantiated” and the other was “discontinued”. The third complaint is still ongoing.

In addition to processing its own ATIA requests, the OPC was consulted on two occasions; once by Public Safety Canada and once by the Canadian Institutes of Health and Research. In both cases, the ATIP division recommended full disclosure of the requested records.

With respect to fees, we collected the mandatory $5.00 application fee for all requests made under the ATIA except for one requester who was requesting personal information about another individual. None of the requests required the assessment of search, preparation or computer processing time. As for reproduction costs, they amount to $244.00.

In all cases where records were provided, paper copies were given to the individuals. No one asked to be given access by viewing the records nor did any applicants ask to receive the records in a different format i.e. CD-ROM.

For additional information on the OPC’s activities, please visit www.priv.gc.ca.

Additional copies of this report may be obtained from:

Director, Access to Information and Privacy
Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa, ON K1A 1H3

Appendix A – Access to Information Act
Delegation Order

Access to Information Act

7(a) Respond to request for access within 30 days; give access or give notice
18.1 Transfer of Request to government institution with greater interest
(9) Extend time limit for responding to request for access
11(2), (3), (4), (5), (6) Additional fees
12(2)(b) Decide whether to translate requested record
12(3) Decide whether to give access in an alternative format
13(1) Shall refuse to disclose information obtained in confidence from another government
13(2) May disclose any information referred to in 13(1) if the other government consents to the disclosure or makes the information public
14 May refuse to disclose information injurious to the conduct of federal-provincial affairs
15 May refuse to disclose information injurious to international affairs or defence
16 Series of discretionary exemptions related to law enforcement and investigations; security; and policing services for provinces or municipalities.
16.1(1) In force April 1, 2007 - Specific to four named Officers of Parliament - Auditor General, Commissioner of Official Languages, Information Commissioner and Privacy Commissioner - shall refuse to disclose information obtained or created by them in the course of an investigation or audit
16.1(2) In force April 1, 2007 - Specific to two named Officers of Parliament – Information and Privacy Commissioner - shall not refuse under 16.1(1) to disclose any information created by the Commissioner in the course of an investigation or audit once the investigation or audit and related proceedings are concluded
17 May refuse to disclose information which could threaten the safety of individuals
18 May refuse to disclose information related to economic interests of Canada
18.1(1) May refuse to disclose confidential commercial information of Canada Post Corporation, Export Development Canada, Public Sector Pension Investment Board, or VIA Rail Inc.
18.1(2) Shall not refuse under 18.1(1) to disclose information relating to general administration of the institution
19 Shall refuse to disclose personal information as defined in section 3 of the Privacy Act, but may disclose if individual consents, if information is publicly available, or disclosure is in accordance with section 8 of Privacy Act
20 Shall refuse to disclose third party information, subject to exceptions
21 May refuse to disclose records containing advice or recommendations
22 May refuse to disclose information relating to testing or auditing procedures
22.1 May refuse to disclose draft report of an internal audit
23 May refuse to disclose information subject to solicitor/client privilege
24 Shall refuse to disclose information where statutory prohibition (Schedule II)
25 Shall disclose any part of record that can reasonably be severed
26 May refuse to disclose where information to be published
27(1),(4) Third party notification
28(1),(2),(4) Receive representations of third party
29(1) Disclosure on recommendation of Information Commissioner
33 Advise Information Commissioner of third party involvement
35(2) Right to make representations to the Information Commissioner during an investigation
37(1) Receive Information Commissioner’s report of findings of the investigation and give notice of action taken
37(4) Give complainant access to information after 37(1)(b) notice
43(1) Notice to third party (application to Federal court for review)
44(2) Notice to applicant (application to federal Court by third party)
52(2)(b) Request that section 52 hearing be held in the National Capital Region
52(3) Request and be given right to make representations in section 51 hearings
71(2) Exempt information may be severed from manuals
72(1) Prepare annual report to Parliament

Appendix B – Discrepancies

Source of requests

OPC included in the source the transferred requests.

III – Exemptions invoked

Section 16.1 was invoked on 14 requests.

IX – Fees

OPC waived the $5.00 application fee in one instance.
The application fee was waived because of the specific nature of the information requested.

X – Costs

All operating and maintenance costs are borne by other OPC Branches, eg: Human Resources (training), Information Technology (computers, printouts, etc.), Corporate Services (supplies, mailing, etc.).

Other

The OPC received and responded to 2 consultations from other government institutions.

Appendix C – Additional Reporting Requirements

Access to Information Act

In addition to the reporting requirements addressed in form TBS/SCT 350-62 "Report on the Access to Information Act", institutions are required to report on the following using this form:

Part III – Exemptions invoked

Paragraph 13(1)(e) N/A

Section 14

Subsections 14(a) N/A
14(b) N/A

Part IV – Exclusions cited:

Subsections 69.1(1) N/A

Access to Information Regulations

6(1) Procedures relating to transfer of access request to another government institution under 8(1) of the Act
8 Form of Access

Appendix B – Additional Reporting Requirements

Access to Information Act

In addition to the reporting requirements addressed in form TBS/SCT 350-62 "Report on the Access to Information Act", institutions are required to report on the following using this form:

Part III – Exemptions invoked

Paragraph 13(1)(e) not invoked
Subsection 16.1(1)(a) not invoked
Subsection 16.1(1)(b) not invoked
Subsection 16.1(1)(c) not invoked
Subsection 16.1(1)(d) This subsection was invoked in 5 requests
Subsection 16.2(1) not invoked
Subsection 16.3 not invoked
Subsection 16.4(1)(a) not invoked
Subsection 16.4(1)(b) not invoked
Subsection 16.5 not invoked
Subsection 18.1(1)(a) not invoked
Subsection 18.1(1)(b) not invoked
Subsection 18.1(1)(c) not invoked
Subsection 18.1(1)(d) not invoked
Subsection 20(1)(b.1) not invoked
Subsection 20.1 not invoked
Subsection 20.2 not invoked
Subsection 20.4 not invoked
Subsection 22.1(1) not invoked

Part IV – Exclusions cited

Subsection 68.1 not invoked
Subsection 68.2(a) not invoked
Subsection 68.2(b) not invoked
Subsection 69.1(1) not invoked

REPORT ON THE ACCESS TO INFORMATION ACT

Name of institution:Office of the Privacy Commissioner of Canada

Reporting period: 01/04/2011 to 31/03/2012

Sources of requests
Source Number of Requests
Media / Médias 7
Academia / Secteur universitatire 2
Business / Secteur commercial 10
Organization / Organisme 1
Public 32
Total 52
I Requests under the Access to Information Act / Demandes en vertu de la Loi sur l’accès à l’information
Type of request / Type de demandes Number of requests / Nombre de demandes
Received during reporting period / Reçues pendant la période visée par le rapport 52
Outstanding from previous period / En suspens depuis la période antérieure 6
TOTAL 58
Completed during reporting period / Traitées pendant la période visées par le rapport 57
Carried Forward / Reportées 1
II Disposition of request completed / Disposition à l’égard des demandes traitées
Disposition of requests / Disposition des demandes Number of requests / Nombre de demandes
1. All Disclosed / Communication totale 4
2. Disclosed in part / Communication partielle 22
3. Nothing disclosed (excluded) / Aucune communication (exclusion) 0
4. Nothing disclosed (exempt) / Aucune communication (exemption) 0
5. Unable to process / Traitement impossible 26
6. Abandonned by applicant / Abandon de la demande 3
7. Abandoned by applicant / Abandon de la demande 0
8. Treated informally / Traitement non officiel 0
  TOTAL 57
III Exemptions invoked / Exceptions invoquées
Section / Article Number of times / Nombre de fois
S.
Art. 13(1)(a)
0
(b) 0
(c) 0
(d) 0
(d) 0
S.
Art. 14
0
S. 15(1)
Art.
International rel. / Relations interm.
0
Defence / Défense 0
Subversive
activities / Activités
0
S.
Art 16(1)(a)
0
(b) 0
(c) 0
(d) 0
S.
Art. 16(2)
0
S.
Art. 16(3)
0
S.
Art. 17
0
S.
Art. 18(a)
1
S.
Art. 18(b)
0
(c) 0
(d) 0
S.
Art. 19(1)
15
S.
Art. 20(1)(a)
0
(b) 3
(c) 2
(d) 1
S.
Art. 21(1)(a)
6
(b) 5
(c) 0
(d) 0
S.
Art.22
0
S.
Art.23
9
S.
Art.24
0
S.
Art.25
0
IV Exclusions cited / Exclusions citées
Section / Article Number of times / Nombre de fois
S. /
Art. 68(a)
0
(b) 0
(c) 0
S. / Art. 69(1)(a) 0
(b) 0
S. / Art. 69(1)(c) 0
(d) 0
(e) 0
(f) 0
(g) 0
V Completion time / Délai de traitement
Period / Période Number of requests / Nombre de demandes
30 days or under / 30 jours ou moins 52
31 to 60 days / De 31 à 60 jours 5
61 to 120 days / De 61 à 120 jours 0
121 days or over / 121 jours ou plus 0
VI Extentions / Prorogations des délais
Type of Extensions / Type de prorogations 30 days or under / 30 jours ou moins 31 days or over / 31 jours ou plus
Searching / Recherche 0  
Consultation 1  
Third party / Tiers 3  
TOTAL 4  
VII Translations / Traductions
Translations prepared Number of requests / Nombre de demandes
Translations requested / Traductions demandées 0
Translations / prepared English to French / De l’anglais au français 0
Traductions / préparées French to English / Du français à l’anglais 0
VIII Method of access / Méthode de consultation
Method / Méthode Number of requests / Nombre de demandes
Copies given / Copies de l’original 26
Examination / Examen de l’original 0
Copies and examination / Copies et examen 0
IX Fees /Frais
Net fees collected / Frais net perçus
Application fees / Frais de la demande $125.00 Preparation / Préparation $0.00
Reproduction $244.00 Computer processing / Traitement informatique $0.00
Searching / Recherche $0.00 TOTAL $369.00
Fees waived / Dispense de frais No. of times / Nombre de fois $
$25.00 or under / 25 $ ou moins 1 $5.00
Over $25.00 /De plus de 25 $ 0 $0.00
X Costs / Coûts
Financial (all reasons) / Financiers (raisons) Cost / Coûts
Salary /
Traitement
$83,864.00
Administration (O and M) /
Administration (fonctionnement et maintien)
$0.00
TOTAL $83,864.00
Person year utilization (all reasons) /
Années-personnes utilisées (raison)
Person year (decimal format) /
Années-personnes (nombre décimal)
.9743

TBS/SCT 350-62 (Rev. 1999/03)


2. The Privacy Act

Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
K1A 1H3This publication is also available on our Web site at www.priv.gc.ca.

(613) 947-1698, 1-800-282-1376
Fax (613) 947-6850
TDD (613) 992-9190


Introduction

The Privacy Act came into effect On July 1, 1983. This Act imposes obligations on federal government departments and agencies to respect the privacy rights of individuals by limiting the collection, use and disclosure of personal information. The Act also gives individuals the right of access to their personal information and the right to request the correction of that information.

When the Federal Accountability Act received Royal Assent on December 12, 2006, the Office of the Privacy Commissioner (OPC) was added to the Schedule of the Privacy Act along with other Agents of Parliament. So, while not initially subject to the Act, the OPC became so on April 1, 2007.

Section 72 of the Act requires that the head of every federal government institution submit an annual report to Parliament on the administration of the Act within their institutions during the fiscal year.

The OPC is pleased to submit our third Annual Report which describes how we fulfilled our responsibilities under the Privacy Act during the fiscal year 2009-2010.

Mandate / Mission of the OPC

The mandate of the OPC is to oversee compliance with both the Privacy Act (PA) which covers the personal information-handling practices of federal government departments and agencies, and the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s private sector privacy law.

The OPC’s mission is to protect and promote the privacy rights of individuals.

The Commissioner works independently from any other part of the government to investigate complaints from individuals with respect to the federal public sector and the private sector. In public sector matters, individuals may complain to the Commissioner about any matter specified in Section 29 of the PA.

For matters relating to personal information in the private sector, the Commissioner may investigate complaints under Section 11 of PIPEDA except in the provinces that have adopted substantially similar privacy legislation, namely Québec, British Columbia, and Alberta. Ontario now falls into this category with respect to personal health information held by health information custodians under its health sector privacy law. However, even in those provinces with substantially similar legislation, and elsewhere in Canada, PIPEDA continues to apply to personal information collected, used or disclosed by all federal works, undertakings and businesses, including personal information about their employees. PIPEDA also applies to all personal data that flows across provincial or national borders, in the course of commercial transactions involving organizations subject to PIPEDA or to substantially similar legislation.

The Commissioner focuses on resolving complaints through negotiation and persuasion, using mediation and conciliation if appropriate. However, if voluntary co-operation is not forthcoming, the Commissioner has the power to summon witnesses, administer oaths and compel the production of evidence. In cases that remain unresolved, particularly under PIPEDA, the Commissioner may take the matter to Federal Court and seek a court order to rectify the situation.

As a public advocate for the privacy rights of Canadians, the Commissioner carries out the following activities:

  • Investigating complaints and issuing reports with recommendations to federal government institutions and private sector organizations to remedy situations, as appropriate;
  • Pursuing legal action before Federal Courts where matters remain unresolved;
  • Assessing compliance with obligations contained in the PA and PIPEDA through the conduct of independent audit and review activities, and publicly report on findings;
  • Advising on, and review, Privacy Impact Assessments (PIAs) of new and existing government initiatives;
  • Providing legal and policy analyses and expertise to help guide Parliament’s review of evolving legislation to ensure respect for individuals’ right to privacy;
  • Responding to inquiries of Parliamentarians, individual Canadians and organizations seeking information and guidance and taking proactive steps to inform them of emerging privacy issues;
  • Promoting public awareness and compliance, and fostering understanding of privacy rights and obligations through: proactive engagement with federal government institutions, industry associations, legal community, academia, professional associations, and other stakeholders; preparation and dissemination of public education materials, positions on evolving legislation, regulations and policies, guidance documents and research findings for use by the general public, federal government institutions and private sector organizations;
  • Providing legal opinions and litigate court cases to advance the interpretation and application of federal privacy laws;
  • Monitoring trends in privacy practices, identify systemic privacy issues that need to be addressed by federal government institutions and private sector organizations and promoting integration of best practices; and
  • Working with privacy stakeholders from other jurisdictions in Canada and on the international scene to address global privacy issues that result from ever-increasing trans-border data flows.

Organizational Structure

The Privacy Commissioner is an Officer of Parliament who reports directly to the House of Commons and the Senate. The Commissioner is assisted by two Assistant Privacy Commissioners, one responsible for matters related to the PA and the other responsible for those related to PIPEDA.

The OPC is comprised of seven distinct branches:

Investigations and Inquiries Branch

The Investigations and Inquiries (I&I) Branch investigates complaints received from individuals under Section 29 of the PA and Section 11 of PIPEDA which may include allegations of the mismanagement of personal information but which are different from incident investigations. The Branch also investigates incidents that are different from individual complaints and not filed under those provisions. These incidents come to the Branch’s attention through various sources, including federal government institutions subject to the PA and entities subject to PIPEDA. The Branch also examines these occurrences in an effort to assist federal government institutions PA and organizations PIPEDA in ensuring that such incidents do not recur. The Branch is headed by Mr. Art Dunfee, Director General.

Audit and Review Branch

The Audit and Review Branch audits organizations to assess their compliance with the requirements set out in the two federal privacy laws. The Branch also analyses and provides recommendations on PIAs submitted to the OPC pursuant to the Treasury Board Secretariat Policy on PIAs. The Branch is headed by Mr. Steven Morgan, Director General.

Research, Education and Outreach Branch

The Research, Education and Outreach Branch is responsible for researching privacy and technology issues to support policy development, investigation and audit, and the public education program. The Branch administers the research program, which was launched in 2004 to support research into, and the promotion of, the protection of personal information. The Branch supports international outreach activities and stakeholder engagement activities. The Branch is headed by Mr. Colin McKay, Director.

Communications Branch

The Communications Branch focuses on providing strategic advice and support for communications and public education activities for the OPC. In addition, the Branch plans and implements public education and communications activities through media monitoring and analysis, public opinion polling, media relations, publications, special events and the OPC web site. The Branch is headed by Ms. Anne-Marie Hayden, Director.

Legal Services, Policy and Parliamentary Affairs Branch

The Legal Services, Policy and Parliamentary Affairs Branch provides strategic legal and policy expertise to the OPC on emerging privacy issues in Canada and internationally. It represents the OPC in litigation before the courts both in Canada and internationally, and provides advice to the Commissioners on the interpretation and application of the PA and PIPEDA. The Branch provides expert legal support to the operational Branches of OPC, including Inquiries & Investigations and Audit & Review, as well as general legal counsel on a variety of corporate matters. It is responsible for monitoring legislative and government program initiatives, analyzing them and advising the Commissioners on appropriate policy positions to protect and advance privacy rights in Canada. The Branch prepares for and supports the office in appearances before Parliament and in relations with Parliamentarians. In 2009-2010, the Branch was headed by Ms. Lisa Campbell, Acting General Counsel.

Human Resources

Human Resources is responsible for the provision of strategic advice, management and delivery of comprehensive human resource management programs in areas such as staffing, classification, staff relations, human resource planning, learning and development, employment equity, official languages and compensation. The Branch is headed by Ms. Maureen Munhall, Director.

Corporate Services

The Corporate Services Branch provides advice and integrated administrative services such as corporate planning, resource management, financial management, information management/technology and general administration to managers and staff. The Branch is headed by Mr. Tom Pulcine, Director General and Chief Financial Officer.

The Access to Information and Privacy (ATIP) Unit falls under the Corporate Services Branch. ATIP is headed by a Director who is supported by one Senior Analyst.

Under section 73 of the Privacy Act the Privacy Commissioner, as the head of the OPC, delegated her authority to the Director General of Corporate Services and to the ATIP Director with respect to the application of the Act and its Regulations. However, due to the seriousness of public interest disclosures under section 8(2)(m) of the Act, the Commissioner has retained sole delegation for those decisions. A copy of the Delegation Order is attached as Appendix A.

The ATIP Director also serves as the OPC’s Chief Privacy Officer.

Privacy Commissioner, ad hoc / Complaint Mechanism

In our 2007-2008 Annual Report on the Privacy Act, we outlined our views concerning the silence of the Federal Accountability Act with respect to an independent mechanism under which Privacy Act complaints against the OPC would be investigated.

We still remain of the view that it is inappropriate that the OPC investigate its own actions with respect to its administration of the Act but as the situation remains unchanged, we continue to maintain our own mechanism.

The current Privacy Commissioner, ad hoc is Mr. Mario Dion, former Deputy Minister, whom the Privacy Commissioner has delegated the majority of her powers, duties and functions as set out in sections 29 through 35 and section 42 of the Act in order that he could investigate Privacy Act complaints lodged against the OPC.

ATIP Unit Activities

While we had hoped to provide Privacy Act training to staff this year, the focus was once again on the Access to Information Act (ATIA) as we experienced a significant turnover of staff new to the OPC, the majority of who had not had previous training on the ATIA. As noted in our previous annual reports, given the nature of the work mandated to us under the Privacy Act, OPC staff is already extremely sensitized to privacy issues and to what is required of the OPC with respect to the handling of personal information. Still, we hope to be able to provide specific training on the Act in the 2010-2011 fiscal year.

Throughout the year the ATIP Unit has been active in providing advice to all OPC staff with respect to informal requests for access to personal information and concerning the proper handling of the personal information under our control. ATIP has also continued to support the Information Management function by providing input concerning proper information handling practices.

Privacy Act Statistical Report and Interpretation

The OPC received 61 formal requests under the Privacy Act for the fiscal year, down from 85 the previous year. However, the vast majority of those requests—45 of them—sought access to personal information under the control of other government institutions. They were therefore re-directed to those institutions for processing, for example to the Canada Revenue Agency, Correctional Service Canada, Human Resources and Skills Development Canada, the Department of National Defence and the RCMP.

Last reporting year the OPC received 10 Privacy Act requests for personal information under our control and we processed some 885 pages of information. This fiscal year was quite different from the previous year in that we received 16 such requests which comprised 9, 884 pages. We do not know the reason for the increase in numbers but perhaps more individuals were aware that the OPC is subject to the Privacy Act—we simply do not know. All of the requests were submitted by individuals.

Still, ATIP took no extensions of the statutory time limit in order to process the requests and all were completed within the 30-day legislated timeframe. The longest request to process took 29 days and the shortest time taken was 1 day. One request was carried over to the next fiscal year.

Section 22.1 of the Privacy Act was added to the Act as a result of the Federal Accountability Act. This provision requires that the OPC protect the information that we obtained during the course of our investigations or audits even once the matter and all related proceedings have been concluded.

Of the 15 Privacy Act requests completed, 10 were for the contents of Privacy Act or PIPEDA investigation files. In 1 instance all of the information was withheld under section 22.1 as the investigation had not yet been concluded. In the remaining cases our investigations and all related proceedings were closed; therefore, the information in those files was processed and released to the requesters subject to applicable exemptions.

With regards to other exemptions, section 26 was claimed in 10 cases and section 27 in 6 instances. All information was released in two instances and in two cases the information requested did not exist. Only 1 request was carried forward to the next period.

No requests were received for correction of personal information held within the OPC.

The OPC did not receive any complaints against it under the Privacy Act in this reporting year.

Finally, unlike last year when the OPC was not consulted by other government institutions, the OPC receive two consultations this fiscal year.

Report on the Privacy Impact Assessment (PIA) Policy

The Directive on Privacy Impact Assessment which came into effect on April 1, 2010, requires that the Treasury Board Secretariat monitor compliance with the Directive. Given this responsibility, institutions are asked to include pertinent statistics in their annual reports on the administration of the Privacy Act.

In the 2008-2009 Annual Report we reported that the one PIA had been initiated on the OPC’s new Case Management System which allows the OPC to both streamline its activities and work in a paperless environment. It has since been completed and has been forwarded to the OPC’s Audit and Review Branch for its approval.

Data Sharing Activities

The OPC has not undertaken any data sharing activities this reporting year.

Disclosures of Personal Information

The OPC disclosed no personal information under sections 8(2)(e), (f), (g) or (m) of the Privacy Act during this fiscal year.

Privacy-Related Policies

The ATIP Director is a member of the OPC’s Policy Development Committee. In that role, policies, directives and guidelines have been and continue to be reviewed to ensure that the Privacy Act is respected. In the 2008-2009 Annual Report we reported that the OPC’s Employee Privacy Policy, the Corporate Privacy Policy and the Privacy Breach Policy had been approved by the OPC’s Senior Management Committee and they are now posted on the OPC’s intranet and/or website.

During this reporting year the OPC has not implemented any new privacy related policies, guidelines or procedures.

For additional information on the OPC’s activities, please visit www.privcom.gc.ca

Additional copies of this report may be obtained from:

Director, Access to Information and Privacy
Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa, ON K1A 1H3

Appendix A – Access to Information Act
Delegation Order

Privacy Act

8(2)(j) Disclose personal information for research purposes
8(2)(m) Disclose personal information in the public interest or in the interest of the individual
8(4) Retain copy of 8(2)(e) requests and disclosed records
8(5) Notify Privacy Commissioner of 8(2)(m) disclosures
9(1) Retain record of use
9(4) Notify Privacy Commissioner of consistent use and amend index
10 Include personal information in personal information banks
14 Respond to request for access within 30 days; give access or give notice
15 Extend time limit for responding to request for access
17(2)(b) Decide whether to translate requested information
17(3)(b) Decide whether to give access in an alternative format
18(2) May refuse to disclose information contained in an exempt bank
19(1) Shall refuse to disclose information obtained in confidence from another government
19(2) May disclose any information referred to in 19(1) if the other government consents to the disclosure or makes the information public
20 May refuse to disclose information injurious to the conduct of federal-provincial affairs
21 May refuse to disclose information injurious to international affairs or defence
22 Series of discretionary exemptions related to law enforcement and investigations; and policing services for provinces or municipalities.
22.1(1) In force April 1, 2007 - Privacy Commissioner shall refuse to disclose information obtained or created in the course of an investigation conducted by the Commissioner
22.1(2) In force April 1, 2007 - Privacy Commissioner shall not refuse under 22.1(1) to disclose any information created by the Commissioner in the course of an investigation conducted by the Commissioner once the investigation and related proceedings are concluded
23 May refuse to disclose information prepared by an investigative body for security clearances
24 May refuse to disclose information collected by the Correctional Service of Canada or the National Parole Board while individual was under sentence if conditions in section are met
25 May refuse to disclose information which could threaten the safety of individuals
26 May refuse to disclose information about another individual, and shall refuse to disclose such information where disclosure is prohibited under section 8
27 May refuse to disclose information subject to solicitor-client privilege
28 May refuse to disclose information relating to the individual’s physical or mental health where disclosure is contrary to best interests of the individual
31 Receive notice of investigation by Privacy Commissioner
33(2) Right to make representations to the Privacy Commissioner during an investigation
35(1) Receive Privacy Commissioner’s report of findings of the investigation and give notice of action taken
35(4) Give complainant access to information after 35(1)(b) notice
36(3) Receive Privacy Commissioner’s report of findings of investigation of exempt bank
37(3) Receive report of Privacy Commissioner’s findings after compliance investigation
51(2)(b) Request that section 51 hearing be held in the National Capital Region
51(3) Request and be given right to make representations in section 51 hearings
72(1) Prepare annual report to Parliament

Privacy Regulations

9 Provide reasonable facilities to examine information
11(2) and 11(4) Procedures for correction or notation of information
13(1) Disclosure of information relating to physical or mental health to qualified practitioner or psychologist
14 Require individual to examine information in presence of qualified practitioner or psychologist

Appendix B – Discrepancies

III – Exemptions invoked

Section 22.1 was invoked on 9 requests.

X – Costs

All operating and maintenance costs are borne by other OPC Branches ie: Human Resources (training), Information Technology (computers, printouts, etc), Corporate Services (supplies, mailing, etc).

Other

The OPC received and responded to 2 consultations from other government institutions.

Appendix C – Additional Reporting Requirements

Privacy Act

Treasury Board Secretariat is monitoring compliance with the Privacy Impact Assessment (PIA) Policy (which came into effect on May 2, 2002) through a variety of means. Institutions are therefore required to report the following information for this reporting period. Indicate the number of:

Preliminary Privacy Impact Assessments initiated: 1
Preliminary Privacy Impact Assessments completed: 1
Privacy Impact Assessments initiated: 1
Privacy Impact Assessments completed: 1
Privacy Impact Assessments forwarded to the Office of the Privacy Commissioner (OPC): 1

If your institution did not undertake any of the activities noted above during the reporting period, this must be stated explicitly.

REPORT ON THE PRIVACY ACT

Institution Reporting period / Période visée par le rapport
Office of the Privacy Commissioner of Canada 04/01/2009 to/à 03/31/2010
I Requests under the Access to Information Act / Demandes en vertu de la Loi sur l’accès à l’information
Received during reporting period /
Reçues pendant la période visée par le rapport
61
Outstanding from previous period /
En suspens depuis la période antérieure
0
TOTAL 61
Completed during reporting period /
Traitées pendant la période visées par le rapport
60
Carried forward / Reportées 1
II Dispositon of requests completed / Disposition à l’égard des demandes traitées
1. All disclosed / Communication totale 2
2. Disclosed in part / Communication partielle 10
3. Nothing disclosed (excluded) /
Aucune communication (exclusion)
0
4. Nothing disclosed (exempt) /
Aucune communication (exemption)
1
5. Unable to process / Traitement impossible 2
6. Abandoned by applicant / Abandon de la demande 0
7. Transferred / Transmission 45
TOTAL   60
III Exemptions invoked / Exceptions invoquées
S.
Art. 18(2)
0
S.
Art. 19(1)(a)
0
(b) 0
(c) 0
(d) 0
S.
Art. 20
0
S.
Art. 21
0
S. / Art. 22(1)(a) 0
(b) 0
(c) 0
S. / Art. 22(2) 0
S. / Art. 23 (a) 0
(b) 0
S. / Art. 24 0
S. / Art. 25 0
S. / Art. 26 10
S. / Art. 27 6
S. / Art. 28 0
IV Exclusions cited /Exclusions citées
S. /
Art. 69(1)(a)
0
(b) 0
S. / Art. 70(1)(a) 0
(b) 0
(c) 0
(d) 0
(e) 0
(f) 0
V Completion time /Délai de traitement
30 days or under / 30 jours ou moins 60
31 to 60 days / De 31 à 60 jours 0
61 to 120 days /De 61 à 120 jours 0
121 days or over / 121 jours ou plus 0
VI Extensions /Prorogations des délais
  30 days or under / 30 jours ou moins 31 days or over / 31 jours ou plus
Searching / Recherche 0 0
Consultation 0 0
Third party / Tiers 0 0
TOTAL    
VII Translations /Traduction
Translations requested /
Traductions demandées
0
Translations prepared /
Traductions préparées
English to French /
De l’anglais au français
0
French to English /
Du français à l’anglais
0
VIII Method of access /Méthode de consultation
Copies given /
Copies de l’original
12
Examination /
Examen de l’original
0
Copies and examination /
Copies et examen
0
IX Corrections and notation / Corrections et mention
Corrections requested / Corrections demandées 0
Corrections made / Corrections effectuées 0
Notation attached / Mention annexée 0
X Costs / Coûts
Financial (all reasons) /
Financiers (raisons)
Salary /
Traitement
$ 88,280.00
Administration (O and M) /
Administration (fonctionnement et maintien)
0
TOTAL $ 88,280.00
Person year utilization (all reasons) /
Années-personnes utilisées (raison)
Person year (decimal format) /
Années-personnes (nombre décimal)
1.0256

TBS/SCT 350-62 (Rev. 1999/03)

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