Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Complaint discontinued on the basis of bad faith as complainant had released the retailer from liability
PIPEDA Discontinued Case Summary: Complaint discontinued on the basis of bad faith as complainant had released the retailer from liability
PIPEDA Report of Findings: Spam received by customer not linked to a security breach or a disclosure at his telecom
PIPEDA Report of Findings: Gaps in Microsoft's Accountability Impede Response to Customer's Privacy Complaint
Agreement to an app’s “permissions” does not, by itself, equal consent to collect, use and disclose personal information - Google encouraged to provide users with greater clarity to avoid misperception
PIPEDA Report of Findings: Agreement to an app’s “permissions” does not, by itself, equal consent to collect, use and disclose personal information - Google encouraged to provide users with greater clarity to avoid misperception
Settled case summary: Passport information of client inadvertently distributed with travel agency’s promotional email
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