Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2014-013

Organization could reasonably assume customer's implied consent for disclosure in dispute resolution situation

PIPEDA Report of Findings: Organization could reasonably assume customer's implied consent for disclosure in dispute resolution situation

Date of findings:
PIPEDA Report of Findings #2015-001

Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

PIPEDA Report of Findings: Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

Date of findings:
PIPEDA Report of Findings #2014-012

Investment Firm Justified in its Collection of "Know Your Client" Information

PIPEDA Report of Findings: Investment Firm Justified in its Collection of "Know Your Client" Information

Date of findings:
PIPEDA Report of Findings #2014-011

Investigation into the personal information handling practices of Ganz Inc

Investigation into the personal information handling practices of Ganz Inc

Date of findings:
Settled case summary #2014-002

Apple takes positive action and revises Privacy Policy during investigation of complaint

Settled Case Summary: Apple takes positive action and revises Privacy Policy during investigation of complaint

Date of findings:
PIPEDA Report of Findings #2014-010

Spam received by customer not linked to a security breach or a disclosure at his telecom

PIPEDA Report of Findings: Spam received by customer not linked to a security breach or a disclosure at his telecom

Date of findings:
Discontinued Case Summary #2014-004

Complaint discontinued on the basis of bad faith as complainant had released the retailer from liability

PIPEDA Discontinued Case Summary: Complaint discontinued on the basis of bad faith as complainant had released the retailer from liability

Date of findings:

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