Settled case summary #24
An individual complained that a web-based company retained his personal information for too long after he cancelled his free trial membership. He also alleged that the company was not fully accountable under the Act, as it did not answer all of his privacy-related questions and had no designated person responsible for handling privacy issues.
The company stated that individuals wishing to sign up for a free trial membership were required to provide their name, address, telephone number, e-mail address and credit card information. This personal information enabled the company to process rental requests and ship items, as well as prevent fraud. It explained that some individuals try to obtain an additional free trial period by providing a different name, address or credit card. In order to prevent this, the company tracks the personal information against new free-trial requests.
The complainant was satisfied with the outcome, and the complaints were considered settled during the course of the investigation.
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