Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2017-003

Insurance company collected and used credit score for inappropriate purpose during auto insurance claims assessment process

PIPEDA Report of Findings: Insurance company collected and used credit score for inappropriate purpose during auto insurance claims assessment process

Date of findings:
PIPEDA Report of Findings #2015-017

Financial institution discloses individual’s sensitive health information to credit reporting agency

PIPEDA Report of Findings: Financial institution discloses individual’s sensitive health information to credit reporting agency

Date of findings:
Early resolved case summary #2017-001

Privacy obligations under PIPEDA apply to financial technology sector

Early resolved case summary #2017-01: Privacy obligations under PIPEDA apply to financial technology sector

Date of findings:
PIPEDA Report of Findings #2017-002

Canadian adware developer Wajam Internet Technologies Inc. breaches multiple provisions of PIPEDA

PIPEDA Report of Findings: Canadian adware developer Wajam Internet Technologies Inc. breaches multiple provisions of PIPEDA

Date of findings:
PIPEDA Report of Findings #2017-001

Drug activity history in property reports deemed not publicly available

PIPEDA Report of Findings: Drug activity history in property reports deemed not publicly available

Date of findings:
PIPEDA Case Summary #2016-012

Customer gets signed up for retailer credit card without his consent

PIPEDA Case Summary: Customer gets signed up for retailer credit card without his consent

Date of findings:
PIPEDA Case Summary #2016-011

Defending against a civil lawsuit not considered a commercial activity

PIPEDA Case Summary: Defending against a civil lawsuit not considered a commercial activity

Date of findings:
Early resolved case summary #2016-01

Access to personal information request revised to accommodate both requestor and organization

Early resolved case summary #2016-01: Access to personal information request revised to accommodate both requestor and organization

Date of findings:
Early resolved case summary #2015-05

Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as an employee

Early resolved case summary #2015-05: Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as employee

Date of findings:
Incident Summary #13
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Showing items 1 through 10 of 603.

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