Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2017-008

Jet Airways says possibility of litigation allows it to refuse access to personal information

PIPEDA Report of Findings: Jet Airways says possibility of litigation allows it to refuse access to personal information

Date of findings:
PIPEDA Report of Findings #2017-009

Airline relies on access exemption to refuse traveler’s access to their personal information

PIPEDA Report of Findings: Airline relies on access exemption to refuse traveler’s access to their personal information

Date of findings:
PIPEDA Report of Findings #2018-003

Facebook agrees to stop using non-users’ personal information in users’ address books

PIPEDA Report of Findings: Facebook agrees to stop using non-users’ personal information in users’ address books

Date of findings:
PIPEDA Report of Findings #2018-004

Microsoft to obtain opt-in consent, enhance transparency for Windows 10 privacy settings

PIPEDA Report of Findings: Microsoft to obtain opt-in consent, enhance transparency for Windows 10 privacy settings

Date of findings:
PIPEDA Case Summary #2018-005

Courier company discontinues practice of delivery to a neighbor

PIPEDA Case Summary: Courier company discontinues practice of delivery to a neighbor

Date of findings:
PIPEDA Report of Findings #2018-002

Company’s re-use of millions of Canadian Facebook user profiles violated privacy law

PIPEDA Report of Findings: Company’s re-use of millions of Canadian Facebook user profiles violated privacy law

Date of findings:
PIPEDA Report of Findings #2017-007

Operator of website that shamed debtors for profit takes down website after OPC takes the matter to Federal Court

PIPEDA Report of Findings: Operator of website that shamed debtors for profit takes down website after OPC takes the matter to Federal Court

Date of findings:
Early resolved case summary #2017-003

Bank agrees to cease performing credit checks on individuals who are no longer clients

Early resolved case summary: Bank agrees to cease performing credit checks on individuals who are no longer clients

Date of findings:
PIPEDA Case Summary #2017-005

Insurance company required to delete individual’s personal information after individual withdraws consent

PIPEDA Case Summary: Insurance company required to delete individual’s personal information after individual withdraws consent

Date of findings:
PIPEDA Case Summary #2017-006

Using SIN for identity verification cannot be a condition of service

PIPEDA Case Summary: Using SIN for identity verification cannot be a condition of service

Date of findings:

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