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Guide and Workshop on One’s Credit File

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Option Consommateurs




In 2010-2011, thanks to the Contributions Program of the Office of the Privacy Commissioner of Canada, Option consommateurs published a guide and developed a workshop on one's credit file. They held the workshop 20 times among community groups, which allowed them to reach approximately 350 people.

Workshop participants learned what credit bureaus are and how they operate and realized how important their credit file is. At the start of the workshops, participants knew very little about their credit file. For example, some did not know the difference between a credit report and a credit score and did not know that some information stays on their file for more than three years. At the end of the workshop, many decided to ask for their credit file.

To publicize the guide, Option consommateurs used social media, sent advertisements to its partners and wrote a piece for the portal, among other things. A FAQ was also published on their Web site ( They also put the guide up on their Web site and sent it to other project partners and associations that might find it useful (consumer associations in Quebec and Canada, community groups, etc.) As of March 22, 2011, nearly 700 copies had been distributed (1000 copies had been printed). They are continuing to offer it as part of their ongoing activities.

This document is available in the following language(s):

French only

OPC Funded Project

This project received funding support through the Office of the Privacy Commissioner of Canada’s Contributions Program. The opinions expressed in the summary and report(s) are those of the authors and do not necessarily reflect those of the Office of the Privacy Commissioner of Canada. Summaries have been provided by the project authors. Please note that the projects appear in their language of origin.

Contact Information

Tel: 514-598-7288
Fax: 514-598-8511

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