News release
Many businesses that collect personal information are taking steps to improve privacy: OPC survey
May 29, 2026 – Gatineau, Quebec
The Office of the Privacy Commissioner of Canada (OPC) has published the results of its latest survey of Canadian businesses on privacy issues.
According to the poll, nearly three-quarters of businesses are highly aware of their privacy responsibilities, and two-thirds are highly prepared to respond to a data breach involving personal information.
Many businesses noted that they are also taking proactive steps to improve their practices. For example:
- 91% have taken steps to ensure that they comply with Canada’s privacy laws;
- 84% have a privacy policy in place;
- 72% have designated a privacy officer; and
- 62% provide regular privacy training to staff.
The biennial survey explores the views and practices of businesses from across Canada on issues and activities related to privacy.
This year’s survey focused exclusively on businesses that sell or offer services or products directly to individual consumers and that collect customers’ personal information.
It also included questions about artificial intelligence (AI) as well as children’s privacy, which are among Privacy Commissioner of Canada Philippe Dufresne’s strategic priorities.
According to the survey, the proportion of businesses that use AI for business operations increased from 6% in 2023 to 16% in the most recent survey.
The survey also found that 29% of businesses reported collecting personal information from customers who are under the age of 18. Most businesses that collect personal information from minors indicated that they verify age (85%) and obtain parental consent if the child is under the age of 13 (84%). In addition, 68% report that they explain their privacy policies and practices in simple, age-appropriate language.
The OPC conducts public opinion research with Canadian businesses to better understand their familiarity with privacy issues and requirements, and to learn more about their information needs. The research results are used to inform and guide the OPC’s outreach efforts with businesses.
This year’s telephone survey of 800 Canadian businesses was conducted from January 19 to February 25, 2026. Based on a sample of this size, the results can be considered accurate to within ±3.5%, 19 times out of 20.
Quote
“In the age of AI, personal data is being collected, used, and shared at an unprecedented scale. Organizations that prioritize privacy enjoy greater consumer trust which is good for businesses and good for Canadians. The results of this year’s survey of Canadian businesses are encouraging. Businesses that handle customers’ personal information are increasingly aware of and acting to meet their privacy responsibilities and I hope that this trend will continue.”
Philippe Dufresne
Privacy Commissioner of Canada
Further reading
Media contact
Office of the Privacy Commissioner of Canada
communications@priv.gc.ca
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