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Be privacy powerful: Know how to access your personal information

A short video with tips for individuals on accessing personal information from an organization. This video complements our Accessing your personal information tip sheet.


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Be privacy powerful: Know how to access your personal information

[♪]

Text appears on screen: Be privacy powerful: Know how to access your personal information. Do you ever feel like you’ve lost control over how your data is used? There are simple ways you can increase your privacy power

[An icon representing a person appears on the screen. It is in a white circle. Many different icons appear around the person icon, including icons for thumbs-up, a dollar sign, a map, email and other people. These icons represent your data. Then the circle around the person icon turns yellow and the yellow radiates outwards to cover over half the screen. The icons representing your data disappear.]

Text appears on screen: You have a right to ask any organization for access to the personal information they hold about you

[A speech bubble appears under the text. In the speech bubble there is an icon representing a person. There is a question mark beside it.]

Text appears on screen:

  • Make the request in writing

[An envelope icon appears to the right of the text]

Text appears on screen:

  • Address it to the organization’s privacy officer (their privacy policy should provide contact information)

[A rectangle representing the “To” field in an email appears below the text with “Privacy Officer” entered in the field.]

Text appears on screen:

  • Be specific about the information you want to see.

[An icon representing a person appears below the text with three white lines under it, representing information.]

Text appears on screen:

  • There are a few circumstances where an organization may need to withhold information

[Then two of the lines turn black, indicating information that is withheld.]

Text appears on screen: But in most cases, you should have access to it within 30 days

[Along with the above image, an image of a calendar appears to the left of the text, with the number 30 on it.]

Text appears on screen: If something looks off

[The icon representing a person appears again under the text, but now one of the three white lines has turned red, and a red “X” appears to the right of it.]

Text appears on screen: Ask to have your personal information corrected or updated

[Then the red disappears and the line is white again and there is a checkmark to the right of it.]

Text appears on screen: Feel like an organization is withholding more information than it should?

[The icon representing a person appears again under the text, but now three quarters of each of the three white lines is greyed out, indicating that information is being withheld.]

Text appears on screen: You can file a complaint with the Office of the Privacy Commissioner of Canada

[The logo of the Office of the Privacy Commissioner appears under the text]

Text appears on screen: Be privacy powerful

Learn more about increasing your privacy power

priv.gc.ca/access

[Above the text, an icon representing a person appears in the middle of the screen. A circle with breaks in it surrounds the person, and then becomes a solid white circle. The circle then turns yellow and expands outward.]

[The final screen appears, showing the logo for the Office of the Privacy Commissioner.]


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