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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA findings #2018-007

Online marketplace needs consent from members before contacting them to join advocacy network

PIPEDA findings: Online marketplace needs consent from members before contacting them to join advocacy network

Date of findings:
PIPEDA findings #2015-021

Telecom company responsible for erroneous debt collection calls

PIPEDA findings: Telecom company responsible for erroneous debt collection calls

Date of findings:
PIPEDA findings #2015-020

Hotel chain alerts its clients about “special offer” telephone scam

PIPEDA findings: Hotel chain alerts its clients about “special offer” telephone scam

Date of findings:
PIPEDA findings #2015-019

OPC complaint prompts telecom’s fraud investigation

PIPEDA findings: OPC complaint prompts telecom’s fraud investigation

Date of findings:
PIPEDA findings #2017-011

Financial institution originally misuses confidential commercial information exemption to withhold personal information

PIPEDA findings: Financial institution originally misuses confidential commercial information exemption to withhold personal information

Date of findings:
PIPEDA findings #2017-010

Reasons for retaining customer credit card data explained

PIPEDA findings: Reasons for retaining customer credit card data explained

Date of findings:
PIPEDA findings #2014-020

Videographer posts client’s wedding video on social media without consent

PIPEDA findings: Videographer posts client’s wedding video on social media without consent

Date of findings:
PIPEDA Report of Findings #2019-005

411Numbers ceases practice of removing information for a fee

PIPEDA Report of Findings: 411Numbers ceases practice of removing information for a fee

Date of findings:
PIPEDA Case Summary #2019-006

Directory company lacked consent to publish complainant's personal information

PIPEDA Case Summary: Directory company lacked consent to publish complainant's personal information

Date of findings:
PIPEDA Report of Findings #2019-007

Credit reporting agency is authorized to rely on exemption to consent in disclosing credit information to Statistics Canada

PIPEDA Report of Findings: Credit reporting agency is authorized to rely on exemption to consent in disclosing credit information to Statistics Canada

Date of findings:

Showing items 1 through 10 of 639.

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