Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2017-007

Operator of website that shamed debtors for profit takes down website after OPC takes the matter to Federal Court

PIPEDA Report of Findings: Operator of website that shamed debtors for profit takes down website after OPC takes the matter to Federal Court

Date of findings:
PIPEDA Case Summary #2017-005

Insurance company required to delete individual’s personal information after individual withdraws consent

PIPEDA Case Summary: Insurance company required to delete individual’s personal information after individual withdraws consent

Date of findings:
Early resolved case summary #2015-06

Manager snoops on employee’s personal bank account after employee calls in sick

Early resolved case summary #2015-06: Manager snoops on employee’s personal bank account after employee calls in sick

Date of findings:
PIPEDA Report of Findings #2015-017

Financial institution discloses individual’s sensitive health information to credit reporting agency

PIPEDA Report of Findings: Financial institution discloses individual’s sensitive health information to credit reporting agency

Date of findings:
Early resolved case summary #2015-05

Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as an employee

Early resolved case summary #2015-05: Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as employee

Date of findings:
PIPEDA Case Summary #2016-009

Trucking company inappropriately disclosed employee’s drug test results to workers’ compensation board

PIPEDA Case Summary: Trucking company inappropriately disclosed employee’s drug test results to workers’ compensation board

Date of findings:
PIPEDA Report of Findings #2016-005

Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

PIPEDA Report of Findings: Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

Date of findings:
Early resolved case summary #2015-02

Retailer takes remedial actions after employee inappropriately texted customer

Early resolved case summary #2015-02: Retailer takes remedial actions after employee inappropriately texted customer

Date of findings:
PIPEDA Report of Findings #2015-011

Bank implements significant measures to address unauthorized access of client information for non-business purposes by bank employee

PIPEDA Report of Findings: Bank implements significant measures to address unauthorized access of client information for non-business purposes by bank employee

Date of findings:
Early resolved case summary #2015-01

Store stops practice of posting pictures of suspected shoplifters

Early resolved case summary #2015-01: Store stops practice of posting pictures of suspected shoplifters

Date of findings:

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