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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Early resolved case summary #2016-02

Organization’s technical glitch results in the disclosure of a client’s personal information to another client

Early resolved case summary #2016-02: Organization’s technical glitch results in the disclosure of a client’s personal information to another client

Date of findings:
Early resolved case summary #2017-001

Privacy obligations under PIPEDA apply to financial technology sector

Early resolved case summary #2017-01: Privacy obligations under PIPEDA apply to financial technology sector

Date of findings:
Early resolved case summary #2016-01

Access to personal information request revised to accommodate both requestor and organization

Early resolved case summary #2016-01: Access to personal information request revised to accommodate both requestor and organization

Date of findings:
Early resolved case summary #2015-05

Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as an employee

Early resolved case summary #2015-05: Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as employee

Date of findings:
Early resolved case summary #2015-03

Office building tenant reconsiders placement of video surveillance cameras

Early resolved case summary #2015-03: Office building tenant reconsiders placement of video surveillance cameras

Date of findings:
Early resolved case summary #2015-04

Misidentification and lack of access to personal information leads to mistaken four-year debt pursuit

Early resolved case summary #2015-04: Misidentification and lack of access to personal information leads to mistaken four-year debt pursuit

Date of findings:
Early resolved case summary #2015-02

Retailer takes remedial actions after employee inappropriately texted customer

Early resolved case summary #2015-02: Retailer takes remedial actions after employee inappropriately texted customer

Date of findings:
Early resolved case summary #2013-01:
Date of findings:
Early resolved case summary #2015-01

Store stops practice of posting pictures of suspected shoplifters

Early resolved case summary #2015-01: Store stops practice of posting pictures of suspected shoplifters

Date of findings:
Early resolved case summary #10

Bank improves its credit card account verification practices after challenge from customer

Early resolved case summary #10: Bank improves its credit card account verification practices after challenge from customer - February 20, 2014

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Showing items 1 through 10 of 19.

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