Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)
PIPEDA Report of Findings: Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)
...("CASL").Footnote 2 Compu-Finder subsequently requested that the CRTC review the Notice of Violation... was shared under paragraph 58(1)(a) of CASL and the information sharing Memorandum of Understanding... the introduction of CASL on July 1, 2014. It believed that its business-to-business marketing model...
Canadian adware developer Wajam Internet Technologies Inc. breaches multiple provisions of PIPEDA
PIPEDA Report of Findings: Canadian adware developer Wajam Internet Technologies Inc. breaches multiple provisions of PIPEDA
Directory company lacked consent to publish complainant's personal information
...through this method. It also pointed to a statement related to Canada’s Anti-Spam Legislation (CASL... Canada's CASL Statement of Intent Return to footnote 1 Footnote 2 We note that the complainant...
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