Landlord Tenant Board Order addressed concern of privacy complaint, enabling investigation to be discontinued

Discontinued Case Summary #2013-001

August 19, 2013


Lessons Learned

  • Where a matter has already been addressed by a procedure provided for under the laws of Canada or a province, a complaint investigation can be discontinued pursuant to paragraph 12.2(1)(g) of PIPEDA.

Complaint

The complainant, a tenant residing in a rental property, alleged that his landlords discussed his personal medical information with another tenant. He claims he raised the matter with his landlords, to no avail.

Discontinuance of Investigation

The complainant provided additional information, including an Order he obtained from the Landlord Tenant Board (LTB) which instructed the landlords to cease and desist discussing the complainant’s medical circumstances.

The complainant pursued the matter through the LTB, which has order making power. An Order was issued clearly instructing the landlords to cease and desist discussing the complainant’s medical circumstances, thereby addressing his privacy concerns. Consequently, our Office’s investigation into the complaint was discontinued on the basis that the matter had already been addressed under another procedure provided for under the laws of Canada or a province, as permitted under paragraph 12.2(1)(g) of PIPEDA.

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