PIPEDA complaints and enforcement process

The Office of the Privacy Commissioner of Canada (OPC) oversees compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), which sets out the privacy obligations many private sector organizations must adhere to when they handle personal information in the course of their commercial activities.

Explore the links below to learn how the PIPEDA complaint and investigative process works.

Enforcement of PIPEDA

Learn about the complaint process and the various ways the OPC can respond to privacy complaints and issues that come to its attention.

Organizations' Guide to Complaint Investigations under the Personal Information Protection and Electronic Documents Act

Find information about the investigation process and frequently asked questions about investigations.

OPC involvement in PIPEDA judicial proceedings

Read about the OPC’s work as a party, added party or intervener in judicial proceedings.

How to apply for a Federal Court hearing under PIPEDA

Information for complainants who want to apply for a hearing before the Federal Court.

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