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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2017-005

Insurance company required to delete individual’s personal information after individual withdraws consent

PIPEDA Case Summary: Insurance company required to delete individual’s personal information after individual withdraws consent

Date of findings:
PIPEDA Report of Findings #2016-005

Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

PIPEDA Report of Findings: Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

Date of findings:
PIPEDA Report of Findings #2014-019

Insurance provider revises retention period and practices for insurance quotes containing personal information

PIPEDA Report of Findings: Insurance provider revises retention period and practices for insurance quotes containing personal information

Date of findings:
PIPEDA Report of Findings #2015-001

Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

PIPEDA Report of Findings: Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

Date of findings:
Early resolved case summary #8
Date of findings:
Early resolved case summary #5

Web posting that was removed by individual retained by Internet search engine

PIPEDA Case Summary: Web posting that was removed by individual retained by Internet search engine

Date of findings:
PIPEDA Report of Findings #2013-006

Telecommunication company called upon to better inform customers on reasons for retaining personal information after credit verification

PIPEDA Report of Findings: Telecommunication company called upon to better inform customers on reasons for retaining personal information after credit verification

Date of findings:
PIPEDA Report of Findings #2012-001

Social networking site for youth, Nexopia, breached Canadian privacy law

PIPEDA Report of Findings: Social networking site for youth, Nexopia, breached Canadian privacy law

Date of findings:

Showing items 1 through 10 of 33.

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