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File a complaint about a business

The Personal Information Protection and Electronic Documents Act (PIPEDA) sets out the rules private sector organizations must follow when they handle personal information in the course of their commercial activities. For federally regulated organizations, PIPEDA also applies to the personal information of employees as well as applicants for employment.

When an individual files an official complaint under PIPEDA with the Office of the Privacy Commissioner of Canada (OPC), the OPC first determines whether the matter is covered by the Act.

Once a complaint is accepted, the OPC determines how the investigation will be conducted. All efforts are made to resolve complaints in the early stages of the investigation process. For more information on the investigation process, explore the links below.

File a complaint under PIPEDA

Access forms and information to help you file an official complaint about a business under PIPEDA.

Guide to the PIPEDA complaint process

Learn about the complaints process and what you can expect from an investigation under PIPEDA.

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