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File a formal privacy complaint

OPC services during the COVID-19 outbreak

Due to potential interruptions in the processing of mail related to the COVID-19 pandemic, we encourage complainants to use the OPC’s electronic on-line complaint filing service.

If you think your personal information has been mishandled, the Office of the Privacy Commissioner of Canada (OPC) encourages you to first bring your concerns to the organization holding your information. Many times you can resolve privacy issues directly with businesses or federal institutions.

If you can’t resolve the issue directly with the organization, you may decide to file a formal complaint. Choose one of the options below.

File a complaint about a business

Learn how to file a complaint about a business under the Personal Information Protection and Electronic Documents Act (PIPEDA) and access the complaint form.

File a complaint about a federal institution

Learn how to file a complaint about a federal government institution under the Privacy Act and access the complaint form.

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