Privacy Toolkit for Businesses

Reviewed: July 2017

We have prepared this guide in accessible PDF format (1.5 MB) to help you live up to your responsibilities under the Personal Information Protection and Electronic Documents Act (PIPEDA).

It contains a summary of what PIPEDA is and what the Act applies to. It outlines your responsibilities as a business and the ten principles on which PIPEDA is based. This Toolkit also explains the complaints and enforcement process.

Your customers will appreciate doing business with an organization that shows a respect for their privacy rights. This appreciation can lead to a competitive advantage for your business. Organizations should see this as an opportunity to review and improve their personal information handling practices.

On June 18, 2015, the Digital Privacy Act received Royal Assent. The Act introduced a number of amendments to the Personal Information Protection and Electronic Documents Act (PIPEDA), most of which are now in force.

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