PIPEDA compliance help

The Office of the Privacy Commissioner of Canada has developed a number of resources to help businesses better understand their obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA), and how the Act applies in certain situations and to specific issues.

On this page you can access guidance and tips created to help businesses handle personal information in accordance with PIPEDA.

Privacy Toolkit for Businesses

Learn about PIPEDA and find information to help businesses understand and comply with the law.

Issue-specific guidance for businesses

Find guidance and tips related to the application of PIPEDA in certain situations or with respect to particular issues.

PIPEDA interpretation bulletins

Read how certain key concepts in PIPEDA have been interpreted by the OPC and the courts.

10 Privacy Tips for Businesses

Find tips to help businesses respect privacy, and a graphic version you can print and post.

PIPEDA for Business: What You Need to Know About Protecting Your Customers' Privacy

Watch a brief video for businesses to understand the basic requirements of PIPEDA.

Privacy quiz for businesses

Try a short quiz designed for businesses to test privacy knowledge and raise awareness of privacy issues.

Getting Accountability Right with a Privacy Management Program

Read guidance on what it means to be an accountable organization and how to build a privacy management program.

Ten tips for avoiding complaints to the OPC

Follow these tips to reduce the likelihood of a customer filing a privacy complaint against your business.

Build a Privacy Plan for Your Business

Use this tool to help ensure your business has proper privacy procedures and complies with privacy law.

Securing Personal Information: A Self-Assessment Tool for Organizations

Try a tool designed to help organizations evaluate how well they are protecting and safeguarding personal information.

PIPEDA Self-Assessment Tool

Use this diagnostic tool designed to help organizations assess their personal information management practices against the principles of PIPEDA.

Best Practices for dealing with pre-PIPEDA personal information (grandfathering)

Find out how PIPEDA applies to personal information collected before the Act came into force.

Organizations' Guide to Complaint Investigations under the Personal Information Protection and Electronic Documents Act

Find information about the investigation process and frequently asked questions about investigations.

Applying paragraphs 7(3)(d.1) and 7(3)(d.2) of PIPEDA

Find guidance for organizations on disclosing personal information without knowledge or consent of the individual when conducting certain investigations or addressing fraud.

How PIPEDA applies to the creation and use of electronic documents

Read a brief explanation of parts 2 to 5 of PIPEDA.

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