Issue-specific guidance for businesses

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The Personal Information Protection and Electronic Documents Act (PIPEDA) sets out 10 principles of fair information principles, which form the ground rules for the collection, use and disclosure of personal information.

In addition to providing general guidance on how to comply with PIPEDA, the Office of the Privacy Commissioner (OPC) offers guidance and tips related to the application of PIPEDA in certain situations or for particular issues.

Start here to find information that will help you ensure you comply with PIPEDA.


Tips for containing and reducing the risks of a privacy breach

Learn what businesses should do when responding to a privacy breach.


Guidelines for obtaining meaningful consent

Practical and actionable guidance regarding what organizations should do to ensure that they obtain meaningful consent.


Guidance on inappropriate data practices: Interpretation and application of subsection 5(3)

Find examples of practices that the OPC generally considers inappropriate under PIPEDA.


Recording of Customer Telephone Calls

Learn how to comply with PIPEDA when recording telephone calls with customers.

Policy statement

Policy statement on the collection, use and disclosure of genetic test results

Read the OPC’s position regarding the collection, use and disclosure of genetic test results.


Applying paragraphs 7(3)(d.1) and 7(3)(d.2) of PIPEDA

Find guidance for organizations on disclosing personal information without knowledge or consent of the individual when conducting certain investigations or addressing fraud.


Guidelines for Identification and Authentication

Find guidelines for businesses on how to identify and authenticate individuals in a manner that complies with PIPEDA.


10 privacy tips for the rental housing sector

Find tips for landlords that address common privacy issues in the rental housing sector.


Ten tips for addressing employee snooping

Get advice on how to prevent and address employee snooping.

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