Issue-specific guidance for businesses
The Personal Information Protection and Electronic Documents Act (PIPEDA) sets out 10 principles of fair information principles, which form the ground rules for the collection, use and disclosure of personal information.
In addition to providing general guidance on how to comply with PIPEDA, the Office of the Privacy Commissioner (OPC) offers guidance and tips related to the application of PIPEDA in certain situations or for particular issues.
Start here to find information that will help you ensure you comply with PIPEDA.
Find examples of practices that the OPC generally considers inappropriate under PIPEDA.
Learn how to comply with PIPEDA when recording telephone calls with customers.
Practical and actionable guidance regarding what organizations should do to ensure that they obtain meaningful consent.
Read the OPC’s position regarding the collection, use and disclosure of genetic test results.
Find guidance for organizations on disclosing personal information without knowledge or consent of the individual when conducting certain investigations or addressing fraud.
Find guidelines for businesses on how to identify and authenticate individuals in a manner that complies with PIPEDA.
Find tips for landlords that address common privacy issues in the rental housing sector.
Get advice on how to prevent and address employee snooping.
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