Issue-specific guidance for businesses

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The Personal Information Protection and Electronic Documents Act (PIPEDA) sets out 10 principles of fair information principles, which form the ground rules for the collection, use and disclosure of personal information.

In addition to providing general guidance on how to comply with PIPEDA, the Office of the Privacy Commissioner (OPC) offers guidance and tips related to the application of PIPEDA in certain situations or for particular issues.

Start here to find information that will help you ensure you comply with PIPEDA.


PIPEDA and the Proceeds of Crime (Money Laundering) and Terrorist Financing Act

Read questions and answers for businesses on how the PCMLTFA affects privacy obligations under PIPEDA.


Privacy in the Time of a Pandemic: Guidance for Organizations

Find information and guidance for private sector organizations on making proper privacy related decisions in a possible pandemic situation.


Guidelines for Processing Personal Data Across Borders

Find information for businesses on transferring personal information to third parties, including those operating outside of Canada.


Collection of Driver’s Licence Numbers Under Private Sector Privacy Legislation

Learn about PIPEDA and find information to help businesses understand and comply with the law.


Guidelines for Recording of Customer Telephone Calls

Learn how to comply with PIPEDA when recording telephone calls with customers.


Guidelines for Overt Video Surveillance in the Private Sector

Find information and guidance for businesses about using overt video surveillance in a way that respects privacy law.


Photo Identification Guidance

Find guidance for businesses on the practice of asking for photo identification to verify credit card purchases.


Key Steps for Organizations in Responding to Privacy Breaches

Read guidance that businesses can use to respond appropriately when a privacy breach occurs.


Best Practices for the use of Social Insurance Numbers in the private sector

Find information for businesses about how PIPEDA applies to the collection, use and disclosure the SIN.


Application of the Personal Information Protection and Electronic Documents Act to Employee Records

Learn about the limited application of PIPEDA to employee information in the private sector.

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