Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2014-008

Agreement to an app’s “permissions” does not, by itself, equal consent to collect, use and disclose personal information - Google encouraged to provide users with greater clarity to avoid misperception

PIPEDA Report of Findings: Agreement to an app’s “permissions” does not, by itself, equal consent to collect, use and disclose personal information - Google encouraged to provide users with greater clarity to avoid misperception

Date of findings:
PIPEDA Report of Findings #2014-009

Gaps in Microsoft's Accountability Impede Response to Customer's Privacy Complaint

PIPEDA Report of Findings: Gaps in Microsoft's Accountability Impede Response to Customer's Privacy Complaint

Date of findings:
Settled case summary #2014-001

Passport information of client inadvertently distributed with travel agency’s promotional email

Settled case summary: Passport information of client inadvertently distributed with travel agency’s promotional email

Date of findings:
PIPEDA Case Summary #2014-007
Date of findings:
Early resolved case summary #8
Date of findings:
Early resolved case summary #6

Auto dealership addresses customer’s concerns over safeguarding of his personal information

PIPEDA Case Summary: Auto dealership addresses customer’s concerns over safeguarding of his personal information

Date of findings:
Early resolved case summary #7
Date of findings:
Early resolved case summary #5

Web posting that was removed by individual retained by Internet search engine

PIPEDA Case Summary: Web posting that was removed by individual retained by Internet search engine

Date of findings:
Discontinued Case Summary #2014-003

Airline provided a fair and reasonable response to complaint regarding access to personal information

PIPEDA Case Summary: Airline provided a fair and reasonable response to complaint regarding access to personal information

Date of findings:
Discontinued Case Summary #2014-002
Date of findings:

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