Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2013-009

Bank over-collects client’s personal information for credit increase

PIPEDA Report of Findings: Bank over-collects client’s personal information for credit increase

Date of findings:
PIPEDA Report of Findings #2013-008

Individual objects to the real-time accuracy of credit score

Report of Findings: Individual objects to the real-time accuracy of credit score

Date of findings:
PIPEDA Report of Findings #2013-006

Telecommunication company called upon to better inform customers on reasons for retaining personal information after credit verification

PIPEDA Report of Findings: Telecommunication company called upon to better inform customers on reasons for retaining personal information after credit verification

Date of findings:
PIPEDA Report of Findings #2013-007

Hotel check-in/check-out times are personal information and must not be disclosed without consent

PIPEDA Report of Findings: Hotel check-in/check-out times are personal information and must not be disclosed without consent

Date of findings:
PIPEDA Report of Findings #2013-005
Date of findings:
PIPEDA Report of Findings #2013-004

Bank provides former employee with insufficient access to his personal information

PIPEDA Report of Findings: Bank provides former employee with insufficient access to his personal information

Date of findings:
PIPEDA Report of Findings #2013-002
Date of findings:
PIPEDA Report of Findings #2013-003
Date of findings:
PIPEDA Case Summary # 2012-011

Mortgage administrator/broker should have confirmed consent prior to issuing letter of interest for mortgage financing in couple’s name

PIPEDA Report of Findings: Mortgage administrator/broker should have confirmed consent prior to issuing letter of interest for mortgage financing in couple’s name

Date of findings:

Showing items 101 through 110 of 607.

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