Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2013-003
Date of findings:
PIPEDA Case Summary # 2012-011

Mortgage administrator/broker should have confirmed consent prior to issuing letter of interest for mortgage financing in couple’s name

PIPEDA Report of Findings: Mortgage administrator/broker should have confirmed consent prior to issuing letter of interest for mortgage financing in couple’s name

Date of findings:
PIPEDA Case summary #2011-012

GMAT Test-taker Objects to Palm-Vein Scanning

PIPEDA Report of Findings: GMAT Test-taker Objects to Palm-Vein Scanning

Date of findings:
PIPEDA Case Summary #2010-007

Test administrator revises measures aimed at preventing exam fraud

PIPEDA Report of Findings: Test administrator revises measures aimed at preventing exam fraud

Date of findings:
PIPEDA Report of Findings # 2012-010
Date of findings:
PIPEDA Case Summary #2009-024:

Bank Disclosed Personal Information without Consent

PIPEDA Case Summary: Bank Disclosed Personal Information without Consent

Date of findings:
PIPEDA Report of Findings #2011-011

Public opinion research firm must better inform survey respondents about their personal information use; refrain from collecting full birth dates

PIPEDA Report of Findings: Public opinion research firm must better inform survey respondents about their personal information use; refrain from collecting full birth dates

Date of findings:
PIPEDA Report of Findings #2012-001

Social networking site for youth, Nexopia, breached Canadian privacy law

PIPEDA Report of Findings: Social networking site for youth, Nexopia, breached Canadian privacy law

Date of findings:
PIPEDA Report of Findings # 2012-009

Phone message left at client’s workplace disclosed personal information without consent

PIPEDA Report of Findings: Phone message left at client’s workplace disclosed personal information without consent

Date of findings:
PIPEDA Report of Findings # 2012-008

Summer camp provided background-check information about former camper without consent

PIPEDA Report of Findings: Summer camp provided background-check information about former camper without consent

Date of findings:

Showing items 121 through 130 of 619.

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