Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Report of Findings: Bank over-collects client’s personal information for credit increase
Report of Findings: Individual objects to the real-time accuracy of credit score
Telecommunication company called upon to better inform customers on reasons for retaining personal information after credit verification
PIPEDA Report of Findings: Telecommunication company called upon to better inform customers on reasons for retaining personal information after credit verification
PIPEDA Report of Findings: Hotel check-in/check-out times are personal information and must not be disclosed without consent
PIPEDA Report of Findings: Bank provides former employee with insufficient access to his personal information
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