Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2015-008

Individual’s personal information fraudulently used by sales representative to issue him a new credit card

PIPEDA Report of Findings #2015-008: Individual’s personal information fraudulently used by sales representative to issue him a new credit card

Date of findings:
PIPEDA Report of Findings #2015-007

Financial institution takes strong remedial measures after insufficient safeguards and unnecessary storage leaves sensitive data vulnerable to breach

PIPEDA Report of Findings: Financial institution takes strong remedial measures after insufficient safeguards and unnecessary storage leaves sensitive data vulnerable to breach

Date of findings:
PIPEDA Report of Findings #2015-006

Investment brokerage not over collecting personal information to open self-directed investment account

PIPEDA Report of Findings: Investment brokerage not over collecting personal information to open self-directed investment account

Date of findings:
PIPEDA Report of Findings #2015-005

Automobile dealer performs credit checks of potential client without her consent

PIPEDA Report of Findings: Automobile dealer performs credit checks of potential client without her consent

Date of findings:
PIPEDA Case Summary #2015-004

Airport must change its procedures for handling third-party requests for airport terminal video surveillance to comply with subsection 7(3) of PIPEDA

PIPEDA Case Summary: Airport must change its procedures for handling third-party requests for airport terminal video surveillance to comply with subsection 7(3) of PIPEDA

Date of findings:
Early resolved case summary #9

Equipment store ends practice of photocopying driver’s licences as a condition of renting equipment

Early resolved case summary: Equipment store ends practice of photocopying driver’s licences as a condition of renting equipment

Date of findings:
PIPEDA Report of Findings #2015-003

Consent provided during application for benefits allows insurer to share client's personal information with third-party broker

PIPEDA Report of Findings #2015-003: Consent provided during application for benefits allows insurer to share client's personal information with third-party broker

Date of findings:
PIPEDA Report of Findings #2014-018

Due diligence must be exercised and documented when applying exemptions to disclosing personal information without consent

PIPEDA Report of Findings: Due diligence must be exercised and documented when applying exemptions to disclosing personal information without consent

Date of findings:
PIPEDA Report of Findings #2014-017

Collection agency can't refuse access to personal information on basis that it would be provided as part of a legal proceeding

PIPEDA Report of Findings: Collection agency can't refuse access to personal information on basis that it would be provided as part of a legal proceeding

Date of findings:

Showing items 61 through 70 of 618.

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