Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2010-004

Manager’s remark reveals employee’s salary – consent was necessary despite existing public disclosure requirement

PIPEDA Report of Findings: Manager’s remark reveals employee’s salary – consent was necessary despite existing public disclosure requirement

Date of findings:
PIPEDA Case Summary #2009-021

Removed

PIPEDA Report of Findings: See case summaries #2009-015 and #2012-011 as they more accurately reflect the OPCs interpretation of the Regulations Specifying Publicly Available Information made under PIPEDA.

Date of findings:
PIPEDA Case Summary #2010-003

Poor response to customer’s access requests causes unnecessary deletion of his personal information

PIPEDA Report of Findings: Poor response to customer’s access requests causes unnecessary deletion of his personal information

Date of findings:
PIPEDA Case Summary #2008-396

Identification machines and video cameras in bars examined

PIPEDA Report of Findings: Identification machines and video cameras in bars examined

Date of findings:
PIPEDA Case Summary #2009-020

Publicly available information about individual’s bankruptcy cannot be disclosed for debt-collection purposes without her consent

PIPEDA Report of Findings: Publicly available information about individual’s bankruptcy cannot be disclosed for debt-collection purposes without her consent

Date of findings:
PIPEDA Case Summary #2009-019

Collection and use of employee’s email deemed acceptable for purposes of investigating breach of agreement

PIPEDA Report of Findings: Collection and use of employee’s email deemed acceptable for purposes of investigating breach of agreement

Date of findings:
PIPEDA Case Summary #2010-002

Complainant Objects to Insurance Company Database

PIPEDA Report of Findings: Complainant Objects to Insurance Company Database

Date of findings:
PIPEDA Case Summary #2009-018

Psychologist’s anonymized peer review notes are the personal information of the patient

PIPEDA Report of Findings: Psychologist’s anonymized peer review notes are the personal information of the patient

Date of findings:
PIPEDA Case Summary #2009-017

Third-party landlord organization collected, used and disclosed tenants’ personal information without their consent

PIPEDA Report of Findings: Third-party landlord organization collected, used and disclosed tenants’ personal information without their consent

Date of findings:
PIPEDA Case Summary #2010-001

Commissioner does not issue report to individual seeking access to her personal information being withheld for reasons of solicitor-client privilege

PIPEDA Report of Findings: Commissioner does not issue report to individual seeking access to her personal information being withheld for reasons of solicitor-client privilege

Date of findings:

Showing items 151 through 160 of 618.

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