Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Report of Findings: Individual’s creditor leaves legal debt-recovery document at his workplace
PIPEDA Case Summary: Dental benefit information available to parents with daughter’s consent
PIPEDA Report of Findings: Fraud detection not an acceptable reason to collect driver’s licence numbers for store memberships
PIPEDA Report of Findings: Publisher collected and used e-mail addresses for marketing without consent
PIPEDA Report of Findings: Bank not responsible after new account was opened using stolen identity
PIPEDA Report of Findings: Transit driver objects to use of technology (MDT and GPS) on company vehicle
PIPEDA Case Summary: Telemarketer’s collection and disclosure of personal information deemed to be non-consensual
PIPEDA Report of Findings: Assistant Commissioner recommends Bell Canada inform customers about Deep Packet Inspection
PIPEDA Report of Findings: Bus terminal video surveillance is challenged by company employee
PIPEDA Report of Findings: Complaint under PIPEDA against Accusearch, Inc., doing business as Abika.com
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