Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2009-022

Retailer agrees to improve measures to safeguard video surveillance records

PIPEDA Report of Findings: Retailer agrees to improve measures to safeguard video surveillance records

Date of findings:
PIPEDA Report of Findings #2011-004

A credit union in Ontario should have obtained consent for credit check on spouse

PIPEDA Report of Findings: A credit union in Ontario should have obtained consent for credit check on spouse

Date of findings:
PIPEDA Report of Findings #2010-005

Laurier Optical Improperly Discloses Client’s Personal Information

PIPEDA Report of Findings: Laurier Optical Improperly Discloses Client’s Personal Information

Date of findings:
PIPEDA Case Summary #2011-003

Personal Information Collected in Company's Defence of Damage Claim Falls Under PIPEDA

PIPEDA Report of Findings: Personal Information Collected in Company's Defence of Damage Claim Falls Under PIPEDA

Date of findings:
PIPEDA Report of Findings #2011-002

Airline must ensure policies comply with Canadian privacy law

PIPEDA Report of Findings: Airline must ensure policies comply with Canadian privacy law

Date of findings:
PIPEDA Report of Findings #2011-001

Report of Findings: Google Inc. WiFi Data Collection

PIPEDA Report of Findings: Google Inc. WiFi Data Collection

Date of findings:
PIPEDA Case Summary #2009-021

Removed

PIPEDA Report of Findings: See case summaries #2009-015 and #2012-011 as they more accurately reflect the OPCs interpretation of the Regulations Specifying Publicly Available Information made under PIPEDA.

Date of findings:
PIPEDA Case Summary #2010-003

Poor response to customer’s access requests causes unnecessary deletion of his personal information

PIPEDA Report of Findings: Poor response to customer’s access requests causes unnecessary deletion of his personal information

Date of findings:
PIPEDA Case Summary #2010-004

Manager’s remark reveals employee’s salary – consent was necessary despite existing public disclosure requirement

PIPEDA Report of Findings: Manager’s remark reveals employee’s salary – consent was necessary despite existing public disclosure requirement

Date of findings:
PIPEDA Case Summary #2008-396

Identification machines and video cameras in bars examined

PIPEDA Report of Findings: Identification machines and video cameras in bars examined

Date of findings:

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