Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Manager’s remark reveals employee’s salary – consent was necessary despite existing public disclosure requirement
PIPEDA Report of Findings: Manager’s remark reveals employee’s salary – consent was necessary despite existing public disclosure requirement
Removed
PIPEDA Report of Findings: See case summaries #2009-015 and #2012-011 as they more accurately reflect the OPCs interpretation of the Regulations Specifying Publicly Available Information made under PIPEDA.
Poor response to customer’s access requests causes unnecessary deletion of his personal information
PIPEDA Report of Findings: Poor response to customer’s access requests causes unnecessary deletion of his personal information
Identification machines and video cameras in bars examined
PIPEDA Report of Findings: Identification machines and video cameras in bars examined
Publicly available information about individual’s bankruptcy cannot be disclosed for debt-collection purposes without her consent
PIPEDA Report of Findings: Publicly available information about individual’s bankruptcy cannot be disclosed for debt-collection purposes without her consent
Collection and use of employee’s email deemed acceptable for purposes of investigating breach of agreement
PIPEDA Report of Findings: Collection and use of employee’s email deemed acceptable for purposes of investigating breach of agreement
Complainant Objects to Insurance Company Database
PIPEDA Report of Findings: Complainant Objects to Insurance Company Database
Psychologist’s anonymized peer review notes are the personal information of the patient
PIPEDA Report of Findings: Psychologist’s anonymized peer review notes are the personal information of the patient
Third-party landlord organization collected, used and disclosed tenants’ personal information without their consent
PIPEDA Report of Findings: Third-party landlord organization collected, used and disclosed tenants’ personal information without their consent
Commissioner does not issue report to individual seeking access to her personal information being withheld for reasons of solicitor-client privilege
PIPEDA Report of Findings: Commissioner does not issue report to individual seeking access to her personal information being withheld for reasons of solicitor-client privilege
Showing items 151 through 160 of 618.
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