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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA Report of Findings # 2012-008

Summer camp provided background-check information about former camper without consent

PIPEDA Report of Findings: Summer camp provided background-check information about former camper without consent

Date of findings:
PIPEDA Report of Findings #2013-001

Investigation into the personal information handling practices of WhatsApp Inc.

PIPEDA Report of Findings: Investigation into the personal information handling practices of WhatsApp Inc.

Date of findings:
PIPEDA Report of Findings #2012-005

Ontario insurance company used credit information to assess risk; calculate premiums

PIPEDA Report of Findings: Ontario insurance company used credit information to assess risk; calculate premiums

Date of findings:
PIPEDA Report of Findings #2012-007

Summer camp's background check of new camper required consent

PIPEDA Report of Findings: Summer camp's background check of new camper required consent

Date of findings:
PIPEDA Report of Findings # 2012-004

Weak authentication allowed imposter to hijack customer’s cell phone account

PIPEDA Report of Findings: Weak authentication allowed imposter to hijack customer’s cell phone account

Date of findings:
PIPEDA Case Summary  #2010-006

Rapid-oil-change shop unnecessarily scanned customers’ vehicle registration information

PIPEDA Report of Findings: Rapid-oil-change shop unnecessarily scanned customers’ vehicle registration information

Date of findings:
PIPEDA Report of Findings #2011-007

Car company fails to correct errors in customer file or provide appropriate access

PIPEDA Report of Findings: Car company fails to correct errors in customer file or provide appropriate access

Date of findings:
PIPEDA Report of Findings #2011-008

Daycare Centre Modified Webcam Monitoring to Increase Privacy Protection

PIPEDA Report of Findings: Daycare Centre Modified Webcam Monitoring to Increase Privacy Protection

Date of findings:
PIPEDA Report of Findings #2011-009

Credit Bureau Purges Loan History from Individual’s Credit Report without his Knowledge

PIPEDA Report of Findings: Credit Bureau Purges Loan History from Individual’s Credit Report without his Knowledge

Date of findings:
PIPEDA Report of Findings #2011-010

Bank properly redacted information related to credit card fraud probe

PIPEDA Report of Findings: Bank properly redacted information related to credit card fraud probe

Date of findings:

Showing items 151 through 160 of 639.

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