Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Report of Findings: Investigation into the personal information handling practices of WhatsApp Inc.
PIPEDA Report of Findings: Summer camp's background check of new camper required consent
PIPEDA Report of Findings: Ontario insurance company used credit information to assess risk; calculate premiums
PIPEDA Report of Findings: Weak authentication allowed imposter to hijack customer’s cell phone account
PIPEDA Report of Findings: Rapid-oil-change shop unnecessarily scanned customers’ vehicle registration information
PIPEDA Report of Findings: Job Seeker Not Adequately Informed about Purpose of Personal Information Collection
PIPEDA Report of Findings: Bank properly redacted information related to credit card fraud probe
PIPEDA Report of Findings: Credit Bureau Purges Loan History from Individual’s Credit Report without his Knowledge
PIPEDA Report of Findings: Daycare Centre Modified Webcam Monitoring to Increase Privacy Protection
PIPEDA Report of Findings: Car company fails to correct errors in customer file or provide appropriate access
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