Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2009-024:

Bank Disclosed Personal Information without Consent

PIPEDA Case Summary: Bank Disclosed Personal Information without Consent

Date of findings:
PIPEDA Report of Findings #2011-011

Public opinion research firm must better inform survey respondents about their personal information use; refrain from collecting full birth dates

PIPEDA Report of Findings: Public opinion research firm must better inform survey respondents about their personal information use; refrain from collecting full birth dates

Date of findings:
PIPEDA Report of Findings #2012-001

Social networking site for youth, Nexopia, breached Canadian privacy law

PIPEDA Report of Findings: Social networking site for youth, Nexopia, breached Canadian privacy law

Date of findings:
PIPEDA Report of Findings # 2012-009

Phone message left at client’s workplace disclosed personal information without consent

PIPEDA Report of Findings: Phone message left at client’s workplace disclosed personal information without consent

Date of findings:
PIPEDA Report of Findings # 2012-006

Failure to follow authentication procedures allowed imposter to modify client’s cellular phone contract without his knowledge or consent

PIPEDA Report of Findings: Failure to follow authentication procedures allowed imposter to modify client’s cellular phone contract without his knowledge or consent

Date of findings:
PIPEDA Report of Findings # 2012-008

Summer camp provided background-check information about former camper without consent

PIPEDA Report of Findings: Summer camp provided background-check information about former camper without consent

Date of findings:
PIPEDA Report of Findings #2013-001

Investigation into the personal information handling practices of WhatsApp Inc.

PIPEDA Report of Findings: Investigation into the personal information handling practices of WhatsApp Inc.

Date of findings:
PIPEDA Report of Findings #2012-005

Ontario insurance company used credit information to assess risk; calculate premiums

PIPEDA Report of Findings: Ontario insurance company used credit information to assess risk; calculate premiums

Date of findings:
PIPEDA Report of Findings #2012-007

Summer camp's background check of new camper required consent

PIPEDA Report of Findings: Summer camp's background check of new camper required consent

Date of findings:
PIPEDA Report of Findings # 2012-004

Weak authentication allowed imposter to hijack customer’s cell phone account

PIPEDA Report of Findings: Weak authentication allowed imposter to hijack customer’s cell phone account

Date of findings:

Showing items 131 through 140 of 624.

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