Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2012-002

Facebook didn’t get non-members’ consent to use email addresses to suggest friends, investigation finds

PIPEDA Report of Findings: Facebook didn’t get non-members’ consent to use email addresses to suggest friends, investigation finds

Date of findings:
PIPEDA Report of Findings #2011-006

No evidence Facebook shares personal information with other sites via social plug-ins, investigation finds

PIPEDA Report of Findings: No evidence Facebook shares personal information with other sites via social plug-ins, investigation finds

Date of findings:
PIPEDA Report of Findings #2011-005

Facebook authentication practices reasonable, investigation finds

PIPEDA Report of Findings: Facebook authentication practices reasonable, investigation finds

Date of findings:
PIPEDA Report of Findings #2009-023

Email regarding vehicle repair complaint used for marketing without consent

PIPEDA Report of Findings: Email regarding vehicle repair complaint used for marketing without consent

Date of findings:
PIPEDA Report of Findings #2009-022

Retailer agrees to improve measures to safeguard video surveillance records

PIPEDA Report of Findings: Retailer agrees to improve measures to safeguard video surveillance records

Date of findings:
PIPEDA Report of Findings #2011-004

A credit union in Ontario should have obtained consent for credit check on spouse

PIPEDA Report of Findings: A credit union in Ontario should have obtained consent for credit check on spouse

Date of findings:
PIPEDA Report of Findings #2010-005

Laurier Optical Improperly Discloses Client’s Personal Information

PIPEDA Report of Findings: Laurier Optical Improperly Discloses Client’s Personal Information

Date of findings:
PIPEDA Case Summary #2011-003

Personal Information Collected in Company's Defence of Damage Claim Falls Under PIPEDA

PIPEDA Report of Findings: Personal Information Collected in Company's Defence of Damage Claim Falls Under PIPEDA

Date of findings:
PIPEDA Report of Findings #2011-002

Airline must ensure policies comply with Canadian privacy law

PIPEDA Report of Findings: Airline must ensure policies comply with Canadian privacy law

Date of findings:
PIPEDA Report of Findings #2011-001

Report of Findings: Google Inc. WiFi Data Collection

PIPEDA Report of Findings: Google Inc. WiFi Data Collection

Date of findings:

Showing items 141 through 150 of 618.

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