Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary  #2010-006

Rapid-oil-change shop unnecessarily scanned customers’ vehicle registration information

PIPEDA Report of Findings: Rapid-oil-change shop unnecessarily scanned customers’ vehicle registration information

Date of findings:
PIPEDA Report of Findings #2011-007

Car company fails to correct errors in customer file or provide appropriate access

PIPEDA Report of Findings: Car company fails to correct errors in customer file or provide appropriate access

Date of findings:
PIPEDA Report of Findings #2011-008

Daycare Centre Modified Webcam Monitoring to Increase Privacy Protection

PIPEDA Report of Findings: Daycare Centre Modified Webcam Monitoring to Increase Privacy Protection

Date of findings:
PIPEDA Report of Findings #2011-009

Credit Bureau Purges Loan History from Individual’s Credit Report without his Knowledge

PIPEDA Report of Findings: Credit Bureau Purges Loan History from Individual’s Credit Report without his Knowledge

Date of findings:
PIPEDA Report of Findings #2011-010

Bank properly redacted information related to credit card fraud probe

PIPEDA Report of Findings: Bank properly redacted information related to credit card fraud probe

Date of findings:
PIPEDA Report of Findings #2012-003

Job Seeker Not Adequately Informed about Purpose of Personal Information Collection

PIPEDA Report of Findings: Job Seeker Not Adequately Informed about Purpose of Personal Information Collection

Date of findings:
PIPEDA Report of Findings #2011-005

Facebook authentication practices reasonable, investigation finds

PIPEDA Report of Findings: Facebook authentication practices reasonable, investigation finds

Date of findings:
PIPEDA Report of Findings #2011-006

No evidence Facebook shares personal information with other sites via social plug-ins, investigation finds

PIPEDA Report of Findings: No evidence Facebook shares personal information with other sites via social plug-ins, investigation finds

Date of findings:
PIPEDA Report of Findings #2012-002

Facebook didn’t get non-members’ consent to use email addresses to suggest friends, investigation finds

PIPEDA Report of Findings: Facebook didn’t get non-members’ consent to use email addresses to suggest friends, investigation finds

Date of findings:
PIPEDA Report of Findings #2009-023

Email regarding vehicle repair complaint used for marketing without consent

PIPEDA Report of Findings: Email regarding vehicle repair complaint used for marketing without consent

Date of findings:

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