Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Early resolved case summary #2015-07

Employee training a key factor in effectively satisfying customers’ requests about an organization’s personal information handling practices

Early resolved case summary: Employee training a key factor in effectively satisfying customers’ requests about an organization’s personal information handling practices

Date of findings:
Early resolution case summary #2016-03

First Nation develops a privacy policy following allegations of lost doctor’s notes

Early resolved case summary: Organization’s technical glitch results in the disclosure of a client’s personal information to another client

Date of findings:
Incident case summary #2017-001
Date of findings:
Early resolved case summary #2015-06

Manager snoops on employee’s personal bank account after employee calls in sick

Early resolved case summary #2015-06: Manager snoops on employee’s personal bank account after employee calls in sick

Date of findings:
Discontinued Case Summary #2015-002

OPC discontinues additional complaints against Globe24h.com following investigation into same privacy issues

PIPEDA Discontinued Case Summary: OPC discontinues additional complaints against Globe24h.com following investigation into same privacy issues

Date of findings:
Settled case summary #2016-001

Complaint about access request settled as audio recordings were deleted in accordance with retention policy

Settled case summary: Complaint about access request settled as audio recordings were deleted in accordance with retention policy

Date of findings:
Early resolved case summary #2017-002

Access to personal information held by insurance company facilitated through the early resolution process

Early resolved case summary: Access to personal information held by insurance company facilitated through the early resolution process

Date of findings:
PIPEDA Report of Findings #2018-001

Connected toy manufacturer improves safeguards to adequately protect children’s information

PIPEDA Report of Findings: Connected toy manufacturer improves safeguards to adequately protect children’s information

Date of findings:
PIPEDA Report of Findings #2015-018

Telecommunications company agrees to stop conducting credit checks for marketing purposes

PIPEDA Report of Findings: Telecommunications company agrees to stop conducting credit checks for marketing purposes

Date of findings:
PIPEDA Case Summary #2017-004

Consent provided extends to third-party doctor hired to evaluate accident insurance claim

PIPEDA Case Summary: Consent provided extends to third-party doctor hired to evaluate accident insurance claim

Date of findings:

Showing items 11 through 20 of 624.

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