Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Settled case summary #2015-001

Employers subject to PIPEDA should inform employees about the existence of, and purpose for, video surveillance in the workplace

Settled Case Summary: Employers subject to PIPEDA should inform employees about the existence of, and purpose for, video surveillance in the workplace

Date of findings:
Early resolved case summary #2015-01

Store stops practice of posting pictures of suspected shoplifters

Early resolved case summary #2015-01: Store stops practice of posting pictures of suspected shoplifters

Date of findings:
Early resolved case summary #10

Bank improves its credit card account verification practices after challenge from customer

Early resolved case summary #10: Bank improves its credit card account verification practices after challenge from customer - February 20, 2014

Date of findings:
Incident Summary #9
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Incident Summary #8
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Incident Summary #7
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PIPEDA Report of Findings #2015-009

Consent provided to open joint credit account not sufficient to authorize subsequent credit checks of account holders

PIPEDA Report of Findings #2015-009: Consent provided to open joint credit account not sufficient to authorize subsequent credit checks of account holders

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Declined to Investigate Case Summary #2014-001
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PIPEDA Report of Findings #2014-019

Insurance provider revises retention period and practices for insurance quotes containing personal information

PIPEDA Report of Findings: Insurance provider revises retention period and practices for insurance quotes containing personal information

Date of findings:
PIPEDA Report of Findings #2015-008

Individual’s personal information fraudulently used by sales representative to issue him a new credit card

PIPEDA Report of Findings #2015-008: Individual’s personal information fraudulently used by sales representative to issue him a new credit card

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Showing items 41 through 50 of 607.

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