Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2016-003

Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)

PIPEDA Report of Findings: Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)

Date of findings:
PIPEDA Report of Findings #2010-008

When using video surveillance, security needs must respect privacy requirements

PIPEDA Report of Findings: When using video surveillance, security needs must respect privacy requirements

Date of findings:
PIPEDA Case Summary #2015-012

Organizations must respond within 30 days to requests about how personal information is used and disclosed

PIPEDA Case Summary: Organizations must respond within 30 days to requests about how personal information is used and disclosed

Date of findings:
PIPEDA Report of Findings #2016-002

Property management company agrees to scrap "bad tenant list"

PIPEDA Report of Findings: Property management company agrees to scrap "bad tenant list"

Date of findings:
PIPEDA Report of Findings #2015-011

Bank implements significant measures to address unauthorized access of client information for non-business purposes by bank employee

PIPEDA Report of Findings: Bank implements significant measures to address unauthorized access of client information for non-business purposes by bank employee

Date of findings:
PIPEDA Case Summary #2016-001

Bank shares details on employee’s snooping but, rightly, not discipline

PIPEDA Case Summary #2016-001: Bank shares details on employee’s snooping but, rightly, not discipline

Date of findings:
PIPEDA Case Summary #2015-010

Customer’s emails sent to her acquaintance following a telecom employee’s attempt to fix a problem with the customer’s email service

PIPEDA Case Summary #2015-010: Customer’s emails sent to her acquaintance following a telecom employee’s attempt to fix a problem with the customer’s email service

Date of findings:
Settled case summary #2015-001

Employers subject to PIPEDA should inform employees about the existence of, and purpose for, video surveillance in the workplace

Settled Case Summary: Employers subject to PIPEDA should inform employees about the existence of, and purpose for, video surveillance in the workplace

Date of findings:
Early resolved case summary #10

Bank improves its credit card account verification practices after challenge from customer

Early resolved case summary #10: Bank improves its credit card account verification practices after challenge from customer - February 20, 2014

Date of findings:
Early resolved case summary #2015-01

Store stops practice of posting pictures of suspected shoplifters

Early resolved case summary #2015-01: Store stops practice of posting pictures of suspected shoplifters

Date of findings:

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