Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Incident Summary #12
Date of findings:
PIPEDA Case Summary #2016-007

An organization's privacy policy and procedures must be implemented effectively

PIPEDA Case Summary: An organization's privacy policy and procedures must be implemented effectively

Date of findings:
PIPEDA Report of Findings #2016-006

An insurance company’s internal ombudsman office is not a “formal dispute resolution process” under PIPEDA

PIPEDA Report of Findings: An insurance company’s internal ombudsman office is not a “formal dispute resolution process” under PIPEDA

Date of findings:
PIPEDA Report of Findings #2016-005

Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

PIPEDA Report of Findings: Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

Date of findings:
Incident Summary #11
Date of findings:
PIPEDA Case Summary #2016-004

Retailer shares customer’s in-store behaviour with the customer’s employer

PIPEDA Case Summary: Retailer shares customer’s in-store behaviour with the customer’s employer

Date of findings:
PIPEDA Case Summary #2015-014

Pension and benefit provider agrees to revamp authentication and address-change procedures after misdirected mailings

PIPEDA Case Summary: Pension and benefit provider agrees to revamp authentication and address-change procedures after misdirected mailings

Date of findings:
PIPEDA Case Summary #2015-015

Roofing company takes measures to ensure sub-contractors follow its privacy policy

PIPEDA Case Summary: Roofing company takes measures to ensure sub-contractors follow its privacy policy

Date of findings:
Discontinued Case Summary #2015-001

Real estate management company responds fairly and reasonably to surveillance camera concerns

PIPEDA Discontinued Case Summary: Real estate management company responds fairly and reasonably to surveillance camera concerns

Date of findings:
Early resolved case summary #2015-02

Retailer takes remedial actions after employee inappropriately texted customer

Early resolved case summary #2015-02: Retailer takes remedial actions after employee inappropriately texted customer

Date of findings:

Showing items 21 through 30 of 607.

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