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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA Case Summary #2003-196

Company denied customer access to his personal information

PIPEDA Case Summary Company denied customer access to his personal information

Date of findings:
PIPEDA Case Summary #2003-197

Individual alleged bank sent personal information in unsealed envelopes

PIPEDA Case Summary: Individual alleged bank sent personal information in unsealed envelopes

Date of findings:
PIPEDA Case Summary #2003-198

Employer accused of wrongful disclosure

PIPEDA Case Summary: Employer accused of wrongful disclosure

Date of findings:
PIPEDA Case Summary #2003-199

Bank improperly invokes time extension provision in response to access request

PIPEDA Case Summary: Bank improperly invokes time extension provision in response to access request

Date of findings:
PIPEDA Case Summary #2003-210

Telecommunications company used and disclosed customer's personal information

PIPEDA Case Summary: Telecommunications company used and disclosed customer's personal informaton

Date of findings:
PIPEDA Case Summary #2003-201

Former employee encounters delays in accessing personal information

PIPEDA Case Summary: Former employee encounters delays in accessing personal information

Date of findings:
PIPEDA Case Summary #2003-216

An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information

PIPEDA Case Summary: An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information

Date of findings:
PIPEDA Case Summary #2003-192

Bank does not obtain the meaningful consent of customers for disclosure of personal information

PIPEDA Case Summary: Bank does not obtain the meaningful consent of customers for disclosure of personal information

Date of findings:
PIPEDA Case Summary #2003-195

Company exceeds time limits in responding to request for access to personal information

PIPEDA Case Summary: Company exceeds time limits in responding to request for access to personal information

Date of findings:
PIPEDA Case Summary #2003-189

Bank removed customer's SIN from some, but not all, of its records

PIPEDA Case Summary: Bank removed customer's SIN from some, but not all, of its records

Date of findings:

Showing items 441 through 450 of 641.

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