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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2003-183

Bank not required to publicize detailed privacy policies and procedures

PIPEDA Case Summary: Bank not required to publicize detailed privacy policies and procedures

Date of findings:
PIPEDA Case Summary #2003-184

Application form asks for consent to open-ended collection, use and disclosure of personal information

PIPEDA Case Summary: Application form asks for consent to open-ended collection, use and disclosure of personal information

Date of findings:
PIPEDA Case Summary #2003-181

Alleged inappropriate disclosure of personal information to a third party

PIPEDA Case Summary: Alleged inappropriate disclosure of personal information to a third party

Date of findings:
PIPEDA Case Summary #2003-182

Couple allege non-consensual disclosure of personal information by credit reporting agency

PIPEDA Case Summary: Couple allege non-consensual disclosure of personal information by credit reporting agency

Date of findings:
PIPEDA Case Summary #2003-187

Credit bureaus exceed time limits for access requests, but amend inaccurate information

PIPEDA Case Summary: Credit bureaus exceed time limits for access requests, but amend inaccurate information

Date of findings:
PIPEDA Case Summary #2003-188

A credit agency is accused of disclosing personal information to a company without consent

PIPEDA Case Summary: A credit agency is accused of disclosing personal information to a company without consent

Date of findings:
PIPEDA Case Summary #2003-193

Telecommunications company accused of doing a credit check without consent

PIPEDA Case Summary: Telecommunications company accused of doing a credit check without consent

Date of findings:
PIPEDA Case Summary #2003-179

Trucking company accused of refusing former employee's access request

PIPEDA Case Summary: Trucking company accused of refusing former employee's access request

Date of findings:
PIPEDA Case Summary #2003-177

Bank leaves computer logged on in public area; customer obtains sensitive personal account information without password

PIPEDA Case Summary: Bank leaves computer logged on in public area; customer obtains sensitive personal account information without password

Date of findings:
PIPEDA Case Summary #2003-176

Bank records customer call without consent; refuses to erase tape

PIPEDA Case Summary: Bank records customer call without consent; refuses to erase tape

Date of findings:

Showing items 441 through 450 of 626.

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