Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
PIPEDA Case Summary Company denied customer access to his personal information
PIPEDA Case Summary: Individual alleged bank sent personal information in unsealed envelopes
PIPEDA Case Summary: Employer accused of wrongful disclosure
PIPEDA Case Summary: Bank improperly invokes time extension provision in response to access request
PIPEDA Case Summary: Telecommunications company used and disclosed customer's personal informaton
PIPEDA Case Summary: Former employee encounters delays in accessing personal information
An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information
PIPEDA Case Summary: An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information
PIPEDA Case Summary: Bank does not obtain the meaningful consent of customers for disclosure of personal information
PIPEDA Case Summary: Company exceeds time limits in responding to request for access to personal information
PIPEDA Case Summary: Bank removed customer's SIN from some, but not all, of its records
Showing items 441 through 450 of 641.
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